Lavori attuali relativi a Customer Experience Manager - Milano - Gcx
-
Customer Experience Manager
3 settimane fa
milano, Italia Sky A tempo pienoCustomer Experience Manager (contratto a tempo determinato per sost. maternità)Vuoi contribuire a rendere l’esperienza Sky sempre più semplice, fluida e memorabile?Nel team Customer Experience & Journey Design della Direzione TV cerchiamo una persona curiosa, empatica e orientata al miglioramento continuo, pronta a progettare esperienze che lasciano il...
-
Customer Experience Manager
2 settimane fa
Milano, Italia Sky A tempo pienoCustomer Experience Manager(contratto a tempo determinato per sost. maternità)Vuoi contribuire a rendere l'esperienza Sky sempre più semplice, fluida e memorabile?Nel team Customer Experience & Journey Design della Direzione TV cerchiamo una persona curiosa, empatica e orientata al miglioramento continuo, pronta a progettare esperienze che lasciano il...
-
Customer Experience Manager
5 giorni fa
Milano, Italia Altro A tempo pienoBlueThrone is a remote-first companythat work from all around the world.Our specialty is turning product market-fit apps into companies.We have over 80 million organic downloadsand 22.5 million monthly active users.With a mission to transform iOS and Android applications to a new scale, we've achieved a remarkable ARR in just 25 months, exemplifying...
-
Deputy Manager Customer Experience
1 giorno fa
Milano, Lombardia, Italia Calvin Klein A tempo pienoDesign Your Future at PVHDeputy Manager Customer Experience & Sales - Calvin Klein FlagshipJob DescriptionBe part of an iconic story.PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and...
-
Customer Experience Manager
1 settimana fa
milano, Italia Altro A tempo pienoBlueThrone is a remote-first companythat work from all around the world.Our specialty is turning product market-fit apps into companies. We have over 80 million organic downloadsand 22.5 million monthly active users.With a mission to transform iOS and Android applications to a new scale, we’ve achieved a remarkable ARR in just 25 months, exemplifying...
-
Trade Marketing
1 settimana fa
Milano, Italia Swarovski A tempo pienoAt Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Trade Marketing & Customer Experience Manager where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and...
-
Senior Manager, Seller Operations
3 settimane fa
Milano, Italia Amazon A tempo pienoA large e-commerce multinational seeks an experienced operations manager in Milan. This role involves leading teams to improve customer experiences and operational efficiency. The ideal candidate will have over 15 years of experience in freight forwarding, excellent leadership and customer interaction skills. Advanced degrees in relevant fields and...
-
Strategic Consulting Associate
7 giorni fa
Milano, Italia Customer Analytics Italia A tempo pienoCompany OverviewWe are a boutique consulting firm specialized in Customer Operations and Sales, dedicated to helping organizations increase performance, optimize efficiency, and enhance effectiveness.With a deep understanding of best practices acquired through our work in over 400 companies worldwide, we offer rapid diagnostic capabilities and customized...
-
Strategic consulting Associate
1 settimana fa
Milano, Italia Customer Analytics Italia A tempo pienoCompany Overview We are a boutique consulting firm specialized in Customer Operations and Sales, dedicated to helping organizations increase performance, optimize efficiency, and enhance effectiveness. With a deep understanding of best practices acquired through our work in over 400 companies worldwide, we offer rapid diagnostic capabilities and customized...
-
Customer Experience Specialist
5 giorni fa
Milano, Lombardia, Italia HUGA A tempo pienoRole DescriptionThis is a full-time, on-site role for a Customer Experience Specialist . The Customer Experience Specialist will be responsible for managing customer interactions, handling inquiries, resolving complaints, and ensuring customer satisfaction. The role includes maintaining strong communication with customers, providing timely solutions to...
Customer Experience Manager
3 settimane fa
Job Title : Service ManagerPosition reporting to: Head Of Service ManagementLocation : Milan, ItalyRole Summary:We're looking for a proactive and skilled Customer Experience Manager to promote exceptional Customer service for our clients. They will be the driving force behind Customer satisfaction, loyalty, and advocacy, ensuring that every interaction is first class.This role is accountable for managing all aspects of customer operations, including major incident management, coordinating with our change management / project teams and responsibility for compliance with agreed customer processes. It includes developing close working relationships with various customer interfaces, suppliers and GCX teams.The successful candidate needs to be self-motivated and confident with strong communication skills & financial acumen. They need to understand the importance of accountability and management.The role will involve hybrid working, both on site and remotely from home.Duties and ResponsibilitiesMonitor customer feedback, reviews and drive improvementsCollaborate with Product, Marketing, and Sales to align customer needs with business goalsTrack the success of customer experience initiativesChampion the voice of the customer in all aspects of business planningEscalation management – handle both internal and external escalations with empathy and efficiencyProvide monthly service reporting and chair Customer Service Reviews where requiredOversee the progress of network projects and 'Moves, Adds & Changes', providing periodic reporting to Customers and internal stakeholdersCreate and manage Customer Service Plans & monthly/quarterly reporting packsSLA monitoring & reportingManage Service Improvement Plans if requiredManaging Customer documentation and inventory management with our internal teamsEnsure Planned Work Notifications are communicated in a timely mannerAwareness of P& L and account related commercials – work with Sales on efficienciesKey Performance IndicatorsCustomer Satisfaction & NPSService Delivery and Service Assurance KPIsOn time & Accurate BillingQualification & ExperienceFluent in English & ItalianNetwork (WAN) ExperienceITILNetwork / IT related DegreeExperience (Min. years)5+ years in Telecom Industry (managed services)Technical Skills :Proven record in customer experience, success, or service leadership rolesStrong analytical skills with the ability to interpret complex data setsExcellent communication, problem-solving, and interpersonal abilitiesA passion for creating exceptional customer experienceService ManagementChange & Project ManagementAssurance & Incident ManagementKnowledge of Telecoms technologies, products & servicesDemonstrates an astute commercial acumen
