Reefer & Cold Chain Customer Experience Agent Maternity cover

Overview If you love talking to a wide array of people during the day from customers, suppliers and colleagues around the globe then this is the job for you. The role is advertised as full-time but we can offer flexible working arrangements for this role such as hybrid working up to max 60% of the working time, adjusted working hours and other alternative working patterns. Role As Reefer Customer Experience Agent Maternity cover you will provide services to direct customers and onboard them to the Maersk environment. Activities may include the following (but are not limited to): End-to-end shipping process, Case Management, Customer onboarding and relationship management, dispute management, online assistance, cross-selling and more. Key responsibilities Experience or strong interest for FCL import-export operations. Taking responsibility for customers experience by managing shipment processes in compliance with company procedures and regulatory requirements for both Import and Export ensuring its smooth execution. Being fully responsible for customers satisfaction building strong relationships with them and understanding their business service needs drivers and desires with a constant focus on driving new business opportunities. Delivering proactive customer support tracking shipments and notifying our customers about any deviations from the original transport plan recommending potential solutions or alternatives. Understanding KPI-oriented environment meeting/exceeding local targets including up-selling our end-to-end products identifying areas of improvement. We are looking for Customer-centric mindset focused on delivering exceptional Customer Support. Excellent communication problem-solving and relationship-building skills. Good planning skills and the ability to work under pressure to the deadlines. Basic computer literacy. Professional proficiency in English and Italian Job location Genoa or Milan, Italy Additional details No relocation or visa support will be provided for this position. This is a maternity cover. Required Experience Unclear Seniority We offer information If you love talking to a wide array of people during the day from customers, suppliers and colleagues around the globe then this is the job for you. The role is advertised as full-time but we can offer flexible working arrangements for this role such as hybrid working up to max 60% of the working time, adjusted working hours and other alternative working patterns. As Reefer Customer Experience Agent Maternity cover you will provide services to direct customers and onboard them to the Maersk environment. Activities may include the following (but are not limited to): End-to-end shipping process, Case Management, Customer onboarding and relationship management, dispute management, online assistance, cross-selling and more. Key responsibilities: Experience or strong interest for FCL import-export operations. Taking responsibility for customers experience by managing shipment processes in compliance with company procedures and regulatory requirements for both Import and Export ensuring its smooth execution. Being fully responsible for customers satisfaction building strong relationships with them and understanding their business service needs drivers and desires with a constant focus on driving new business opportunities. Delivering proactive customer support tracking shipments and notifying our customers about any deviations from the original transport plan recommending potential solutions or alternatives. Understanding KPI-oriented environment meeting/exceeding local targets including up-selling our end-to-end products identifying areas of improvement. We Are Looking For: Customer-centric mindset focused on delivering exceptional Customer Support. Excellent communication problem-solving and relationship-building skills. Good planning skills and the ability to work under pressure to the deadlines. Basic computer literacy. Professional proficiency in English and Italian Job location: Genoa or Milan, Italy Relevant data No relocation or visa support will be provided for this position. This is a maternity cover. If you have been reading so far we are glad to see you are interested If you could see yourself in this role we are very much looking forward to your application. For your application to be accepted please send yourCV in English . Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing . To apply Required Experience: Unclear Seniority #J-18808-Ljbffr