Customer Experience Agent Maternity Cover
2 ore fa
Customer Experience Agent Maternity Cover Maersk is looking for a Customer Experience Agent to cover a maternity leave in either Genoa or Milan, Italy.As a Customer Experience Agent you will provide services to direct customers and onboard them to the Maersk environment, applying end-to-end shipping process, case management, customer onboarding and relationship management, dispute management, online assistance, cross-selling and more.Flexible working arrangements are available, including hybrid working up to 60% of the working time, adjusted working hours and other alternative working patterns.Key Responsibilities Experience or strong interest for FCL import-export operations.Taking responsibility for customers experience by managing shipment processes in compliance with company procedures and regulatory requirements for both Import and Export ensuring its smooth execution.Being fully responsible for customers satisfaction building strong relationships with them and understanding their business service needs drivers and desires with a constant focus on driving new business opportunities.Delivering proactive customer support tracking shipments and notifying our customers about any deviations from the original transport plan recommending potential solutions or alternatives.Understanding KPI-oriented environment meeting/exceeding local targets including up-selling our end-to-end products identifying areas of improvement.We Are Looking For Customer-centric mindset focused on delivering exceptional Customer Support.Excellent communication, problem-solving and relationship-building skills.Good planning skills and the ability to work under pressure to the deadlines.Basic computer literacy.Professional proficiency in English and Italian .Job Location No relocation or visa support will be provided for this position.This is a maternity cover.Required Experience Unclear SeniorityKey Skills Corporate, Lighting, Marketing & Advertising, Back Office Employment Type Full-TimeExperience yearsVacancy 1Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking.Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information or any other characteristic protected by applicable law.We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process.#J-*****-Ljbffr
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GENOVA, Italia Maersk A tempo pienoA global logistics company is seeking a Customer Experience Agent to cover maternity leave in Genoa or Milan.This full-time role involves providing exceptional customer support, managing shipment processes, and building strong customer relationships.Candidates should have a customer-centric mindset, excellent communication skills, and professional...
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GENOVA, Italia Maersk A tempo pienoCustomer Experience Agent Maternity CoverMaersk is looking for a Customer Experience Agent to cover a maternity leave in either Genoa or Milan, Italy.As a Customer Experience Agent you will provide services to direct customers and onboard them to the Maersk environment, applying end-to-end shipping process, case management, customer onboarding and...
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Reefer Customer Experience Specialist
25 minuti fa
GENOVA, Italia Maersk A tempo pienoA leading logistics company is seeking a Reefer Customer Experience Agent (Maternity cover) in Genoa or Milan, Italy.The ideal candidate will manage customer onboarding, dispute management, and shipment processes while delivering proactive customer support.Proficiency in English and Italian is required.The position offers flexible working arrangements,...
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GENOVA, Italia Altro A tempo pienoOverviewIf you love talking to a wide array of people during the day from customers, suppliers and colleagues around the globe then this is the job for you.The role is advertised as full-time but we can offer flexible working arrangements for this role such as hybrid working up to max 60% of the working time, adjusted working hours and other alternative...
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GENOVA, Italia Maersk A tempo pienoOverviewIf you love talking to a wide array of people during the day from customers, suppliers and colleagues around the globe then this is the job for you.The role is advertised as full-time but we can offer flexible working arrangements for this role such as hybrid working up to max 60% of the working time, adjusted working hours and other alternative...
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GENOVA, Italia Altro A tempo pienoOverview If you love talking to a wide array of people during the day from customers, suppliers and colleagues around the globe then this is the job for you.The role is advertised as full-time but we can offer flexible working arrangements for this role such as hybrid working up to max 60% of the working time, adjusted working hours and other alternative...
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Hybrid Customer Experience Agent
47 secondi fa
Genova, Italia Vendita al dettaglio e all'ingrosso Import-export A tempo pienoA logistics company is seeking a Customer Experience Agent in Genoa or Milan, Italy. The role demands excellent communication and problem-solving skills while fostering strong customer relationships. Candidates should have a customer-centric mindset, bilingual proficiency in English and Italian, and a willingness to engage in a hybrid working model up to...
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Hybrid Customer Experience Agent
11 minuti fa
Genova, Italia Altro A tempo pienoA leading logistics company is seeking a Customer Experience Agent in Genoa or Milan. This role offers flexible working arrangements and involves managing shipment processes, ensuring customer satisfaction, and providing proactive support. The ideal candidate will have a strong customer-centric mindset, excellent communication and relationship-building...
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Customer Experience Agent
33 secondi fa
Genova, Italia Vendita al dettaglio e all'ingrosso Import-export A tempo pienoIf you love talking to a wide array of people during the day – from customers, suppliers and colleagues around the globe – then this is the job for you. Whilst the role is advertised as full‐time, we can offer flexible working arrangements for this role, such as hybrid working up to max 60% of the working time, adjusted working hours, and other...
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Customer Experience Agent
10 minuti fa
GENOVA, Italia Vendita Al Dettaglio E All'Ingrosso Import-Export A tempo pienoIf you love talking to a wide array of people during the day – from customers, suppliers and colleagues around the globe – then this is the job for you.Whilst the role is advertised as full-time, we can offer flexible working arrangements for this role, such as hybrid working up to max 60% of the working time, adjusted working hours, and other...
