Customer Experience Agent Maternity Cover
3 ore fa
Customer Experience Agent Maternity CoverMaersk is looking for a Customer Experience Agent to cover a maternity leave in either Genoa or Milan, Italy.As a Customer Experience Agent you will provide services to direct customers and onboard them to the Maersk environment, applying end-to-end shipping process, case management, customer onboarding and relationship management, dispute management, online assistance, cross-selling and more.Flexible working arrangements are available, including hybrid working up to 60% of the working time, adjusted working hours and other alternative working patterns.Key ResponsibilitiesExperience or strong interest for FCL import-export operations.Taking responsibility for customers experience by managing shipment processes in compliance with company procedures and regulatory requirements for both Import and Export ensuring its smooth execution.Being fully responsible for customers satisfaction building strong relationships with them and understanding their business service needs drivers and desires with a constant focus on driving new business opportunities.Delivering proactive customer support tracking shipments and notifying our customers about any deviations from the original transport plan recommending potential solutions or alternatives.Understanding KPI-oriented environment meeting/exceeding local targets including up-selling our end-to-end products identifying areas of improvement.We Are Looking ForCustomer-centric mindset focused on delivering exceptional Customer Support.Excellent communication, problem-solving and relationship-building skills.Good planning skills and the ability to work under pressure to the deadlines.Basic computer literacy.Professional proficiency inEnglishandItalian.Job LocationNo relocation or visa support will be provided for this position.This is a maternity cover.Required ExperienceUnclear SeniorityKey SkillsCorporate, Lighting, Marketing & Advertising, Back OfficeEmployment TypeFull-TimeExperienceyearsVacancy1Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking.Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information or any other characteristic protected by applicable law.We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process.#J-*****-Ljbffr
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GENOVA, Italia Maersk A tempo pienoA global logistics company is seeking a Customer Experience Agent to cover maternity leave in Genoa or Milan.This full-time role involves providing exceptional customer support, managing shipment processes, and building strong customer relationships.Candidates should have a customer-centric mindset, excellent communication skills, and professional...
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GENOVA, Italia Altro A tempo pienoCustomer Experience Agent Maternity Cover Maersk is looking for a Customer Experience Agent to cover a maternity leave in either Genoa or Milan, Italy.As a Customer Experience Agent you will provide services to direct customers and onboard them to the Maersk environment, applying end-to-end shipping process, case management, customer onboarding and...
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GENOVA, Italia Maersk A tempo pienoA leading logistics company is seeking a Reefer Customer Experience Agent (Maternity cover) in Genoa or Milan, Italy.The ideal candidate will manage customer onboarding, dispute management, and shipment processes while delivering proactive customer support.Proficiency in English and Italian is required.The position offers flexible working arrangements,...
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GENOVA, Italia Altro A tempo pienoOverviewIf you love talking to a wide array of people during the day from customers, suppliers and colleagues around the globe then this is the job for you.The role is advertised as full-time but we can offer flexible working arrangements for this role such as hybrid working up to max 60% of the working time, adjusted working hours and other alternative...
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GENOVA, Italia Maersk A tempo pienoOverviewIf you love talking to a wide array of people during the day from customers, suppliers and colleagues around the globe then this is the job for you.The role is advertised as full-time but we can offer flexible working arrangements for this role such as hybrid working up to max 60% of the working time, adjusted working hours and other alternative...
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GENOVA, Italia Altro A tempo pienoOverview If you love talking to a wide array of people during the day from customers, suppliers and colleagues around the globe then this is the job for you.The role is advertised as full-time but we can offer flexible working arrangements for this role such as hybrid working up to max 60% of the working time, adjusted working hours and other alternative...
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Customer Experience Agent
2 ore fa
GENOVA, Italia Vendita Al Dettaglio E All'Ingrosso Import-Export A tempo pienoIf you love talking to a wide array of people during the day – from customers, suppliers and colleagues around the globe – then this is the job for you.Whilst the role is advertised as full-time, we can offer flexible working arrangements for this role, such as hybrid working up to max 60% of the working time, adjusted working hours, and other...
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Customer Experience Agent
1 settimana fa
Genova, Italia Altro A tempo pienoWe're Hiring: Customer Experience Agent Do you love connecting with people from all over the world — customers, suppliers, and colleagues alike? If so, this could be the perfect opportunity for you. Whilst the role is advertised as full-time, we can offer flexible working arrangements for this role, such as hybrid working up to max 60% of the working time,...
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Hybrid Global Customer Experience Agent
42 minuti fa
GENOVA, Italia A.P. Moller - Maersk A tempo pienoA multinational shipping company is seeking a Customer Experience Agent to provide exceptional services and support customers in the shipping process.This role involves building relationships, managing shipments, and working in a KPI-driven environment.Candidates should possess excellent communication skills and be proficient in both English and Italian.The...
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Hybrid Global Customer Experience Agent
1 settimana fa
Genova, Italia Altro A tempo pienoA multinational shipping company is seeking a Customer Experience Agent to provide exceptional services and support customers in the shipping process. This role involves building relationships, managing shipments, and working in a KPI-driven environment. Candidates should possess excellent communication skills and be proficient in both English and Italian....
