Director, Renewal Sales

We are seeking a renewals sales leader to lead our EMEA South Renewals organisation. This is a high-impact role responsible for driving the retention and growth of our existing customer base through strategic renewal execution. As the Director of Renewals you will partner closely with regional Sales leadership to design and operationalise a cohesive renewals sales strategy that supports our enterprise customers and delivers sustainable recurring revenue. Renewals are the lifeblood of our SaaS business and were looking for a leader who can champion a high-performing renewals motion elevate team capability and deliver against retention and upsell targets while fostering strong cross-functional alignment across Sales Customer Success and Operations. What you get to do in this role : Own and lead the EMEA South renewals sales strategy driving accountability for achieving retention and growth targets across the region. Partner with EMEA Renewals leadership to align strategy share best practices and standardise renewal processes across regions. Build and lead a renewals sales team providing clear role definition coaching and performance management to achieve business outcomes. Work hand-in-hand with Account Sales leadership to ensure seamless engagement on renewals and alignment with overall account planning. Drive operational excellence by partnering with Sales Ops to track performance uncover trends and improve forecasting accuracy. Enable the team with sales methodologies negotiation support and deal coaching to increase win rates and customer satisfaction . Collaborate with Professional Services Alliances and Customer Success to maximise expansion opportunities at the point of renewal. Contribute to the design of global renewals programs that elevate performance consistency and employee engagement across the wider organisation. Qualifications : To be successful in this role you have : Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry. 10 years of experience in renewals sales or customer success leadership with a track record of success in SaaS or subscription-based models. 3 years managing high-performing teams or second-line leaders in a commercial environment. Proven ability to scale and optimise renewals sales organisations . Deep understanding of the enterprise software buying journey including negotiation value realisation and retention drivers. Experience building employee programs to drive engagement and performance. Additional Information : Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Remote Work : Employment Type : Full-time Key Skills Business Development,Sales Experience,Direct Sales,Marketing,SAAS,Hotel Experience,Management Experience,Revenue Management,Salesforce,Sales Management,Enterprise Sales,negotiation Department / Functional Area : Sales Experience : years Vacancy : 1 #J-18808-Ljbffr