TO & OTA – Partner Support Agent - Central Reservations Office Milano

5 mesi fa


Milan, Italia Baglioni Hotels & Resorts A tempo pieno
We are looking for a friendly, professional, and customer-oriented Partner Support Agent to join our team. You will be responsible for all the reservations coming from 3 rd

parties operators and answering incoming calls from Tour Operators and Online Travel Agencies, providing information, resolving issues, and ensuring customer satisfaction. You will be working in a fast-paced and dynamic environment, where you will need to have excellent communication, problem-solving, and multitasking skills.

Responsibilities

The Agent will report to Baglioni Revenue Director and will be involved in the following areas and activities for all Baglioni properties based in Italy, London and Maldives:

Reservation, sales and operators assistance activities via phone or via e-mail;Formulate Offers and Follow Up with conversion objectives;Check all reservations coming from external systems (GDS, Website, OTAs) and run Protection activity when needed;Insertion of reservations and data entry into the PMS assuring all details are correct (Market Segmentation, Guest Details, Rates etc. );Personized management for special reservations (VIP, Special room types, Friends & Family ecc.);Management of cancellations and regrets;Complaint management, in coordination with other departments, in order to promptly satisfy requests;Cross-selling di services ed experiences;Liaise with colleagues of the hotel to manage special requests and resolve problems.Qualifications

High school diploma or equivalent;At least one year of experience in customer service, call center, or reservations field in the hotel industry;Proficient in Microsoft Office and CRM software;Excellent verbal and written communication skills in English;Ability to communicate effectively with customers of diverse backgrounds, cultures and personalities;Ability to handle difficult and stressful situations with professionalism and empathy;Ability to work independently and as part of a team;Ability to work flexible hours, including weekends, holidays, and evenings.Benefits

Competitive salary and performance-based incentives;Career development and growth opportunities.

Interested parties, of both sexes (L. 903/77), are invited to send a detailed CV, with attached consent to the processing of data pursuant to art. 13 RGPD 679/2016

IMPORTANT Only the CVs of suitable candidates will be taken into consideration, all the others, if we do not make ourselves heard within 15 days, will be inserted into our database for future company needs.

Role: TO & OTA – Partner Support Agent - Central Reservations Office MilanoJob Type: Permanent ,

Full TimeLocation: Milan,

Apply for this job now.
  • Baglioni Hotels

    1 settimana fa


    Milan, Italia Baglioni Hotels & Resorts A tempo pieno

    About the Role:Baglioni Hotels & Resorts is seeking a highly skilled and professional Partner Support Agent to join our Central Reservations Office in Milano. As a key member of our team, you will be responsible for providing exceptional customer service to tour operators and online travel agencies, ensuring seamless reservations and resolving any issues...

  • Aiuto Clienti

    1 settimana fa


    Milan, Italia Baglioni Hotels & Resorts A tempo pieno

    Descrizione del Ruolo: Il Central Reservations Office di Baglioni Hotels & Resorts è in cerca di un professionista proattivo e orientato al cliente per ricoprire il ruolo di Aiuto Clienti. Responsabilità: - Gestione delle chiamate inbound dei clienti, rispettando gli standard aziendali; - Identificazione, ricerca e risoluzione dei problemi dei clienti;...


  • Milan, Italia Four Seasons Hotels and Resorts A tempo pieno

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...


  • Milan, Italia Four Seasons Hotels and Resorts A tempo pieno

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Front Office Agent

    3 mesi fa


    Milan, Provincia di Milano, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Service Agent to join our Lifestyle Department. • Be located in the Hotel Lobby in order to assist guests whenever required. • Welcome and handle all walk-ins. • Support the LSM and ALSM with any administrative duties. • Run...

  • Customer Care

    1 mese fa


    Milan, Provincia di Milano, Italia Baglioni Hotels & Resorts A tempo pieno

    Ti piacerebbe entrare a far parte della famiglia Baglioni Hotels & Resorts? Hai maturato esperienza nel mondo Hotellerie e hai una grande passione per questo lavoro? Il team del Central Reservations Office è in fase di forte espansione ed ampliamento. Per gli uffici centrali Baglioni Hotels & Resorts, collocati nella centralissima zona Brera a Milano stiamo...

  • Front Office Agent

    3 mesi fa


    Milan, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Service Agent to join our Lifestyle Department.• Be located in the Hotel Lobby in order to assist guests whenever required.• Welcome and handle all walk-ins.• Support the LSM and ALSM with any administrative duties.• Run required...

  • Front Office Agent

    1 mese fa


    Milan, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Service Agent to join our Lifestyle Department.•Be located in the Hotel Lobby in order to assist guests whenever required.•Welcome and handle all walk-ins.•Support the LSM and ALSM with any administrative duties.•Run required...

  • Customer Care

    1 mese fa


    Milan, Italia Baglioni Hotels & Resorts A tempo pieno

    Ti piacerebbe entrare a far parte della famiglia Baglioni Hotels & Resorts?Hai maturato esperienza nel mondo Hotellerie e hai una grande passione per questo lavoro?Il team del Central Reservations Office è in fase di forte espansione ed ampliamento.Per gli uffici centrali Baglioni Hotels & Resorts, collocati nella centralissima zona Brera a Milano stiamo...


  • Milan, Italia Four Seasons Hotels and Resorts A tempo pieno

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...


  • Milan, Italia CampusX S.r.l. A tempo pieno

    Campus X is an Italian company operating in the student housing sector (www.cx-place.com) offering its guests a full optional and international living experience within its facilities.We are looking for a Front Office Agent for our CX facility in Milano Bicocca.If you have a desire to contribute to our project, you are a green thinker capable of thinking...

  • Front Office Agent

    20 ore fa


    Milan, Italia Emaar Hotels & Resorts SRL (Armani Hotel Milano) A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Front Office Agent to join our Lifestyle Department.MAIN RESPONSIBILITIESBe located in the Hotel Lobby in order to assist guests whenever required.Welcome and handle all walk-ins.Support the LSM and ALSM with any administrative duties.Run...

  • Front Office Agent

    21 ore fa


    Milan, Italia Aethos A tempo pieno

    Who We Are: Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just ”...


  • Milan, Italia CampusX S.r.l. A tempo pieno

    Campus X is an Italian company operating in the student housing sector (www.cx-place.com) offering its guests a full optional and international living experience within its facilities.We are looking for a Front Office Agent for the CX facility in North Milan!If you have a desire to contribute to our project, are a green thinker capable of thinking outside...


  • Milan, Italia DELIVEROO A tempo pieno

    Partner Support Team Leader – Maternity CoverCustomer CareMilan, Italy (Main Office)Fixed TermThe RoleWe’re looking for talented people to join our Partner Support Team (for a 12-month maternity cover) that help to keep our restaurant partners happy and satisfied.The Partner Support Team is the restaurants’ primary point of contact for any questions...

  • Reservations Agent

    5 mesi fa


    Milan, Italia Melia Hotels International A tempo pieno

    “The world is yours with Meliá”   Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.  It means knowing that you have started one of...

  • Front Office Agent

    21 ore fa


    Milan, Italia Hilton Worldwide, Inc. A tempo pieno

    Job Description - Front Office Agent (HOT0B3XL)Work LocationsHilton Milan HotelVia Luigi Galvani 12Milan 20124A Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?Achieve positive outcomes from Guest queries in a...


  • Milan, Italia Italian Hospitality Collection A tempo pieno

    Duo Milan Porta Nuova Tribute Portfolio is a 4star 239 rooms including 11 suites all completely renovated with bright colours and unexpected details. In addition the Hotel has a Bistrot with Italian and international cuisine a Bar and a Courtyard for informal meetings or relaxing breaks a fully equipped fitness centre and 5 meeting rooms.The property is part...


  • Milan, Italia Armani Hotel Milano A tempo pieno

    Front Office Agent at Armani Hotel MilanWe are seeking a Front Office Agent to join our Lifestyle Department. The successful candidate will be responsible for providing excellent customer service to our guests, handling walk-ins, and assisting with administrative duties.Key Responsibilities:* Provide exceptional customer service to guests in the hotel lobby*...

  • Front Office Agent

    20 ore fa


    Milan, Italia Hilton A tempo pieno

    Front Office AgentA Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Front Office Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through...