Reservations Intern

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Iconic elegance in Milan’s most fashionable neighbourhood. . A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.

About the role

Four Seasons Hotel Milan is currently looking for candidates interested in a 6-month internship opportunity within the Reservations Department.

What you will do

Throughout the internship in the Reservations Department, you will have the opportunity to learn different aspects of the Reservations Department and Switch board. You will learn about how to address different types of requests, assist reservations team with delivering the highest levels of service excellence through our different channels: via phone, email and FS chat interaction. You will also gain revenue and strategic knowledge working in close contact with our Revenue and Sales Department.

You will be exposed to a luxury environment and learn how to deal with different partners, welcome and acknowledge all guests according to company standards and procedures.

What you bring

A genuine passion for the hospitality industry and a natural talent for ensuring our guests feel at home. You should have attention to detail, strong interpersonal and communication skills, the ability to multi-task with excellent organizational skills, be a team player and bring your personal touch and energy to our guest experiences. We are looking for a special individual, who shares our passion for excellence and delights in the magic of curating special experiences and memories for our guests.

What we offer: 
Monthly pocket money and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for business clothes
Complimentary Employee Meals

Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year 

Opportunities to build a successful career with global potential 

This position is based at the Four Seasons Hotel Milan and available from July 2024. All successful candidates must possess legal right to work in Italy at the time of application.

---