Marketing Customer Support Representative

10 ore fa

Verona, Italia Cross Border Talents A tempo pieno

Job Title Marketing Customer Support Representative (Italian & English) Location Lisbon Portugal (On-site) Start Date 29 January 2026 Working Hours Initial Schedule (Phase 1): Monday to Sunday Operating hours: 07:00 19:00 Rotative shifts: 07:00 16:00 10:00 19:00 Later Phase (TBC by client): 24/7 Rotative Shifts 2 Rotative Days Off Languages Required Italian: C1 / Native level English: B2 level or higher Role Overview You will provide B2B customer support to advertisers using the companys advertising products. The role focuses on product troubleshooting advertiser education and customer experience delivered via email and chat channels . This position requires strong communication skills problem-solving abilities and a customer-centric mindset. Key Responsibilities Actively contribute to initiatives that improve service quality and overall user experience Handle end-to-end product troubleshooting and advertiser support Manage case volumes across email and chat channels Own customer queries and drive resolution by collaborating with internal Product Operations and Engineering teams Resolve generic technical and product-related issues Ensure high Customer Satisfaction (CSAT) by providing timely updates and clear communication Maintain adherence to service level agreements (SLAs) and productivity targets Partner with internal technical specialists to educate advertisers on product features and common issues Compensation & Benefits Base Salary: 1000 (for 14 months) Meal Allowance: 7.63 / day Health Insurance: Available from day 1 (employee contributes monthly; free after 6 months of contract) Welcome Bonus: Paid over 12 months during the first year (conditional on

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    Marketing Customer Support Representative (Italian & English) Job Title: Marketing Customer Support Representative (Italian & English) Location: Lisbon, Portugal (On‑site) Start Date: 29 January 2026 Working Hours (Phase 1): Monday to Sunday, operating 07:00 – 19:00, rotative shifts 07:00–16:00 / 10:00–19:00 Later Phase (TBC by client): 24/7 rotative...

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    Verona, Italia Savior Artigos Texteis Lda A tempo pieno

    Marketing Customer Support Representative (Italian & English) Job Title: Marketing Customer Support Representative (Italian & English) Location: Lisbon, Portugal (On‑site) Start Date: 29 January 2026 Working Hours (Phase 1): Monday to Sunday, operating 07:00 – 19:00, rotative shifts 07:00–16:00 / 10:00–19:00 Later Phase (TBC by client): 24/7 rotative...

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    2 settimane fa

    Verona, Italia Cross Border Talents A tempo pieno

    Job Title Marketing Customer Support Representative (Italian & English) Location Lisbon, Portugal (On-site) Start Date 29 January 2026 Working Hours Initial Schedule (Phase 1): Monday to Sunday Operating hours: 07:00 – 19:00 Rotative shifts: 07:00 – 16:00 10:00 – 19:00 Later Phase (TBC by client): 24/7 Rotative Shifts 2 Rotative Days Off Languages...

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    Verona, Italia Savior Artigos Texteis Lda A tempo pieno

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    7 giorni fa

    Verona, Italia Savior Artigos Texteis Lda A tempo pieno

    Marketing Customer Support Representative (Italian & English) Job Title: Marketing Customer Support Representative (Italian & English) Location: Lisbon, Portugal (On‑site) Start Date: 29 January 2026 Working Hours (Phase 1): Monday to Sunday, operating 07:00 – 19:00, rotative shifts 07:00–16:00 / 10:00–19:00 Later Phase (TBC by client): 24/7 rotative...

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    7 giorni fa

    verona, Italia Savior Artigos Texteis Lda A tempo pieno

    Marketing Customer Support Representative (Italian & English)Job Title: Marketing Customer Support Representative (Italian & English)Location: Lisbon, Portugal (On‑site)Start Date: 29 January 2026Working Hours (Phase 1): Monday to Sunday, operating 07:00 – 19:00, rotative shifts 07:00–16:00 / 10:00–19:00Later Phase (TBC by client): 24/7 rotative...

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    7 giorni fa

    Verona, Italia Savior Artigos Texteis Lda A tempo pieno

    Marketing Customer Support Representative (Italian & English)Job Title: Marketing Customer Support Representative (Italian & English)Location: Lisbon, Portugal (On‑site)Start Date: 29 January 2026Working Hours (Phase 1): Monday to Sunday, operating 07:00 – 19:00, rotative shifts 07:00–16:00 / 10:00–19:00Later Phase (TBC by client): 24/7 rotative...

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    Verona, Italia Cross Border Talents A tempo pieno

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    5 ore fa

    verona, Italia Cross Border Talents A tempo pieno

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