Delivery Station Customer Service Associate, DSL

Delivery Station Customer Service Associate, DSLJob ID: | Amazon.com Services LLCAt Amazon, our mission is to be Earth’s most customer‑centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best‑in‑class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to work with smart, passionate people who are building new products and services every day on behalf of our customers.As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in‑station real‑time, hands‑on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up‑to‑date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customers’ faces.Key job responsibilitiesCommunicating with customers directly in‑person, in addition to communicating via phone and emailEmpathizing with and prioritizing customer needsUpholding company values and respecting every customerResolving issues and setting appropriate expectations with customersClearly understanding and responding appropriately to the issues that customers presentConsistently composing grammatically correct, concise, and accurate written responses to customer issuesApproaching problems logically and with good judgment to ensure the appropriate customer outcomeMaking quick and effective decisions on behalf of the customerWorking a flexible full‑time (40+ hours per week) schedulePerforming the following tasks, with or without reasonable accommodationCarry, lift, push and pull up to 49 poundsFrequently push, pull, squat, bend and reachStand and walk during shifts lasting up to 12 hoursWork in an environment where the noise level varies and can be loud (hearing protection will be provided)Work in an environment where the temperature may vary due to outside weather conditions and is not controlledA day in the lifeYou’ll be based at one of our last‑mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. When a customer needs to reschedule a delivery, you’ll be informing our delivery partners. When you notice a delivery issue, you’ll get to work resolving it straight away so that our customers get a great experience every time without having to contact Amazon.About the teamOur mission is to be Earth’s most customer‑centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self‑service channels to offer expert insights into our customers’ most complex issues.Preferred QualificationsBachelor Degree or equivalent work‑related experienceProficiency in verbal and written communication skillsExperience in understanding performance metrics and developing them to measure progress against key performance indicatorsExperience working on a merchandising/brand ambassador team for a nationally recognized consumer brandAmazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $34,900/year in our lowest geographic market up to $62,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent upon the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit position will remain posted until filled. Applicants should apply via our internal or external career site.#J-18808-Ljbffr