Assistant Station Head Pvg

Malaysia Aviation Group (MAG) is a global aviation organization that comprises three main business portfolios: Airlines, Loyalty and Travel Solutions (LTS), and Aviation Services. Under its airlines division, MAG serves diverse markets through Malaysia Airlines, Firefly, MASwings, and AMAL by Malaysia Airlines - the latter being a leading pilgrimage travel solutions center. The Aviation Services segment focuses on maintenance, repair, and overhaul (MRO), cargo, ground handling, and training. It includes MAB Engineering, MASkargo, AeroDarat Services, and MAB Academy - offering comprehensive solutions for aviation needs. The Loyalty and Travel Solutions (LTS) portfolio complements MAG's aviation services by providing end-to-end travel solutions and loyalty programs. It features Journify, Enrich, MHholidays, and Firefly Holidays - catering to travelers' needs and enhancing customer loyalty. MAG strives to become Asia's Leading Travel and Aviation Services Group, dedicated to delivering highly tailored travel experiences and solutions globally. Job Title Assistant Station Head PVG Reports To Station Head PVG Role Purpose Responsible and accountable to support and assist SH to manage, plan and monitor the overall ground operations at the respective station to ensure Malaysia Airlines operates in a safe, secure and in full compliance with all regulatory requirements, company policies, and SOPs. Assistant Station Head is also responsible to assist SH to ensure consistent service delivery in accordance with the company's set service standards and meet or exceed the company's KPIs related to On-Time Performance (OTP), Mishandle Baggage (MHB), Document Violation, Customer Satisfaction Index (CSI) and financial targets. Key Accountability Generally responsible to support Station Head for the airline's overall ground operations at the airport. To undertake an oversight function on all outsourced functions perform by appointed GSP and vendors. To undertake an oversight function on all outsourced functions perform by appointed GSP and vendors. Ensure full and consistent compliance to MASP and local regulatory security requirements. Plan and conduct periodical assessment to monitor safety and security within his/her area of responsibility to ensure MAB and GSP personnel comply with all security and safety procedures and requirements." Responsible to perform periodic oversight assessment on all GSPs to ensure their compliance with the contracted agreement and SLAs. To provide recommendations and feedback to SH for any improvement and enhancement to existing SLA prior to any tendering exercise. To plan and coordinate with Regional Head, ASTM and GSP, to fulfil all training requirements and development programs, for all AS and GSP staff at the respective station as mandated in GOM. To ensure all AS staff training files are properly, accurately updated and maintained, in accordance with the requirements stated in GOM. Training files must be kept in a secured manner and to be made readily available for any audit conducted by ASQA, CAAM or any other local regulators. Able to be transferred or seconded if needed to a subsidiary, affiliate, related or an associate company of the Company within the Malaysia Aviation Group, whether it is currently incorporated or to be incorporated at a future date. During transfer, the terms and conditions of service of the subsidiary, affiliate, related or associate company shall apply, unless otherwise stated. In the event of a secondment, the terms and conditions of service of the Company shall apply, unless otherwise informed. Qualifications & Working Experience Diploma in any field with 3 years of working experience. SPM/SPMV, qualification in any field with 5 years of working experience.