Aftersales technical assistant

2 settimane fa

Torino, Italia null A tempo pieno

MISSION As part of Stellantis' Technical Assistance team, the Technical Assistance Specialist provides remote support to dealers in diagnosing and repairing complex technical issues on customer vehicles. Working closely with dealers, Country Technical Delegates, Engineering, Quality, and Suppliers, the specialist plays a key role in improving customer satisfaction, service quality, and repair efficiency across the network. This position directly contributes to reducing workshop return rates, repair times, and overall customer costs. MAIN ACTIVITIES Provide expert remote support to dealers on complex vehicle technical cases. Handle and resolve technical assistance tickets, ensuring timely and accurate responses. Undertake field missions based on issue complexity, supporting dealers directly when required. Assist Country Technical Delegates during assignments when Lead Assisters are unavailable. Monitor open technical assistance cases globally (within assigned vehicle perimeter) to identify recurring issues and initiate discussions with the Assister Leader and Vehicle/Component Coordinators. Ensure service continuity by managing tickets or activities for absent colleagues when needed. PROFILE Technical Diploma or Bachelor's degree in Engineering, or equivalent hands‑on experience in a related technical field. Solid practical and theoretical knowledge of automotive technology. Strong analytical and reporting abilities. Experience using diagnostic tools (e.g., Diagbox, WiTech) and interpreting wiring diagrams. Strong customer focus and cost awareness. Excellent organizational and coordination skills within cross‑functional teams. Effective communicator — both written and verbal — with strong interpersonal skills. Self‑motivated and able to manage time and priorities independently. Minimum level of experience required 3 to 5 years Organisation Joining us means joining a global company. Driven by the constant search for innovation and excellence, a pioneer and leader in clean technologies and sustainable mobility, the Group intends to remain at the forefront of the major trends that are moving the world. With its efficiency, agility and team spirit, the Group is demanding and bold in defining the mobility of tomorrow. To succeed in these transformations, the company needs all the talents. Join us At Stellantis, we evaluate candidates according to their qualifications, their merits and the needs of the profession. We welcome applications from people of all gender, age, ethnicity, nationality, religion, sexual orientation, and disability. The diversity of our teams will allow us to better understand the evolving needs of our customers and our future environment. #J-18808-Ljbffr

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