Business Process Excellence Professional
2 settimane fa
Location: Milano, IT
Business Process Excellence ProfessionalCEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us?
Your Role:
The position is focused on the development, implementation, and monitoring of appropriate standard operating processes aimed at ensuring effective operations for the business, contracts, and projects within the Car as a Customer division. Example activities include the implementation of proximity hubs, scalability of B2B2C operating models, development of new transportation solutions, design of remarketing processes, outlining quality procedures for clients and services, coordinating order-to-cash processes for new clients, integrating new clients into IT systems, and creating reporting and KPIs to support operations, management, and periodic business reviews with clients.
- Define and standardize operational processes for the Single-Unit Network and Mobility & Fleet Management products.
- Develop and update KPI reporting tools to monitor operations.
- Lead technical studies and business cases (including location definition, service implementability, capacity sizing, etc.) to create a proximity hub network.
- Define end-to-end standards to support the creation of new service offerings (e.g., Remarketing, Refurbishment, Jockeyage, etc.).
- Knowledge of operational IT tools, both to implement them correctly in the processes for managing new clients and to extract valuable information for the development of the Car as a Customer division.
- Design processes and operational solutions for new clients, combining client needs and CEVA's available industrial assets.
- Support in drafting quotes and commercial offers, defining appropriate pricing in relation to the required operational setup.
- Continuous review of internal processes within the Car as a Customer division with a focus on continuous improvement.
- Coordination with similar roles at the central level and in other CEVA group countries to promote the exchange of ideas, solutions, and best practices.
- Support in the implementation of new clients to ensure compliance with best practices.
REQUIREMENTS:
Education:
Bachelor's or Master's degree in Engineering or Economics.
Experience:
Experience in one of the following sectors/roles: Fleet management companies; Logistics/Transport; Process management and review; Operational quality; Process consulting.
Specialist Knowledge & Skills:
Process design; Project management; Business case; Proficiency in using complex IT systems.
Interpersonal & Communication Skills:
Analytical approach; Problem-solving; Effective communication; Entrepreneurial spirit.
Other Information:
- Excellent level of English required.
- Advanced knowledge of Microsoft Office is necessary.
- Knowledge of additional IT tools is a plus (e.g., technical drawing tools, business intelligence tools, artificial intelligence tools).
CEVA is committed to fair hiring procedures and to ensure that all employees have the opportunity to develop their potential. We want to ensure a work environment based on merit and inclusion, without any discrimination based on race, nationality, gender, sexual orientation, religious orientation or disability.
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.
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