CX Strategy
3 settimane fa
EUR 60.000 - 80.000 Join the CX Strategy & Transformation Senior Consultant role at Capgemini Invent . At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting‑edge solutions. Join us to drive transformation tailored to our client’s challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE Design omnichannel services and journeys, integrating physical and digital touchpoints. Define and implement CRM and CVM (Customer Value Management) strategies. Apply Generative AI to optimize campaign processes, content creation, and customer engagement. Support the definition of digital transformation roadmaps for marketing. Collaborate with cross‑functional teams (IT, Sales, Operations) to ensure strategic alignment. Conduct benchmarking and market analysis to identify trends and opportunities. Manage workshops with stakeholders for co‑creation and solution validation. Proven experience (6–7 years) in consulting or strategic roles in marketing/service design. YOUR PROFILE In‑depth knowledge of CRM and CVM, including leading platforms (Salesforce, Adobe, etc.). Ability to design business processes focused on marketing and customer experience. Expertise in Generative AI applied to marketing (e.g., content personalization, automation). Solid understanding of omnichannel strategies and engagement models. Familiarity with Design Thinking and Service Design methodologies. Strong analytical, problem‑solving, and communication skills. Fluent English (spoken and written). What You’ll Love About Working Here Help clients through innovative strategy projects around digital, future‑proof topics that challenge and transform the status quo. Shape your own career path through continuous learning and personal growth. Enjoy hybrid working, flexibility, work‑life balance, 5 weeks of vacation, employee referral bonus, company shares program and annual contribution to a fitness subscription. Capgemini Italy is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end‑to‑end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. #J-18808-Ljbffr
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CX Strategy
7 giorni fa
Milano, Lombardia, Italia Capgemini A tempo pienoMilanoCX Strategy & Transformation Senior ConsultantAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today...
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CX Strategy
4 settimane fa
milano, Italia frog A tempo pienoCX Strategy & Transformation Senior Consultant • Capgemini InventCapgemini Invent is a global business and technology transformation partner focused on digital and sustainable solutions. This senior consultant role drives CX strategy and transformation for clients.YOUR ROLEAs a Senior Consultant in CX Transformation, you will:Design omnichannel services...
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Cx Strategy
5 giorni fa
Milano, Italia Frog A tempo pienoCX Strategy & Transformation Senior Consultant• Capgemini InventCapgemini Invent is a global business and technology transformation partner focused on digital and sustainable solutions.This senior consultant role drives CX strategy and transformation for clients.YOUR ROLEAs a Senior Consultant in CX Transformation, you will:Design omnichannel services and...
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CX Strategy
4 settimane fa
Milano, Italia frog A tempo pienoCX Strategy & Transformation Senior Consultant • Capgemini Invent Capgemini Invent is a global business and technology transformation partner focused on digital and sustainable solutions. This senior consultant role drives CX strategy and transformation for clients. YOUR ROLE As a Senior Consultant in CX Transformation, you will: Design omnichannel...
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Senior CX Strategy
3 settimane fa
Milano, Italia Expandi Group A tempo pienoA leading consulting firm is seeking a CX Strategy & Transformation Senior Consultant in Milan, Italy. They will design omnichannel services, implement CRM strategies, and leverage Generative AI for marketing optimization. Candidates should have over 6 years of experience, knowledge of platforms like Salesforce, and strong analytical skills. The role offers...
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CX Strategy
4 settimane fa
milano, Italia Capgemini Invent A tempo pienoJoin to apply for the CX Strategy & Transformation Senior Consultant role at Capgemini Invent1 day ago Be among the first 25 applicantsJoin to apply for the CX Strategy & Transformation Senior Consultant role at Capgemini InventAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic,...
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CX Strategy
22 ore fa
milano, Italia Capgemini Invent A tempo pienoJoin to apply for the CX Strategy & Transformation Senior Consultant role at Capgemini Invent1 day ago Be among the first 25 applicantsJoin to apply for the CX Strategy & Transformation Senior Consultant role at Capgemini InventAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic,...
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CX Strategy
1 settimana fa
Milano, Lombardia, Italia Capgemini A tempo pienoAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and...
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CX Strategy
7 giorni fa
Milano, Lombardia, Italia Capgemini Invent A tempo pienoAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and...
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Cx Strategy
3 giorni fa
Milano, Italia Capgemini Invent A tempo pienoJoin to apply for theCX Strategy & Transformation Senior Consultantrole atCapgemini Invent1 day ago Be among the first 25 applicantsJoin to apply for theCX Strategy & Transformation Senior Consultantrole atCapgemini InventAt Capgemini Invent, we believe difference drives change.As inventive transformation consultants, we blend our strategic, creative and...
