Service Delivery Manager
2 giorni fa
Join to apply for the Service Delivery Manager role at ThalesLocation: Roma, ItalyThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Roma hosts the commercial offices to be close to Costumer and Public Administration. Thales CDI provides Customers with technology to assist them in Identity and Biometric Solutions.Service Delivery Manager (SDM) shall manage the support and maintenance contracts related to Government Solutions (including Software and equipment supplied by Thales as well as third parties).SDM will ensure customer satisfaction in respect of contractual commitments, and the fulfilment of Service level agreements (SLA). SDM will be mainly involved in governance of incident, problem, and change management on the complete solution with contribution to upsell and new opportunities.The installed Biometric and Public Security Solutions with associated software, hardware and peripherals are integrated with the Customers processes. SDM work with the Customer, Thales Internal and External Partner Suppliers and Thales Development/Senior Technical Teams (Level 2 and Level 3 Support) to ensure our response and restoration processes are aligned to contractual SLA and Availability and Reliability are maximised.Primary ResponsibilitiesCustomer point of contact for Support and Maintenance (S&M) contract with the main objective of customer satisfactionManaging the customer account by providing reporting on the activity (weekly, monthly, committee, KPI, SLA report...)Providing evolution advices, managing contract renewals and new offers proposals with salesManaging the incidents follow up in respect with the SLA and manage escalationsResponsible for the financial follow up of the projectsResponsible for evaluation of risk and opportunitiesControlling supplier contract obligations, communication, and performance monitoringCoordinate and follow actions of different levels of support in respect with Thales processesProvide internal reporting of the account activities, profitability and manage the contract with Thales tools, in respect with Thales processResponsible for continuous service improvement process and actionsFollow-up service contract with respect to ITIL practicesKnowledge, Skills and ExperienceMust have Engineering or Management degree, 8+ years of work experience in IT domain and in service delivery managementExcellent communication skills in English and ItalianProven experience in external customer relationship managementAvailability to travel with noticeExperience in biometric systems and applications is a plusITIL certification is a plusAt Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now#J-18808-Ljbffr
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Service Delivery Manager
4 giorni fa
Giuliano di Roma, Italia Thales Group A tempo pienoService Delivery Manager page is loaded## Service Delivery Managerremote type: Hybridlocations: Romatime type: Full timeposted on: Posted Todayjob requisition id: R Location: Roma, ItalyThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to...
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Service Delivery Manager
4 giorni fa
Giuliano di Roma, Italia Thales A tempo pienoJoin to apply for the Service Delivery Manager role at ThalesLocation: Roma, ItalyThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds,...
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Giuliano di Roma, Italia Thales Group A tempo pienoA leading technology company in Rome seeks a Service Delivery Manager to maintain customer satisfaction and oversee service delivery management. The ideal candidate has over 8 years of experience, an engineering or management degree, and excellent communication skills in English and Italian. Knowledge in biometric systems and ITIL certification are...
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Channel Service Partner Manager
4 settimane fa
Roma, Italia iMile Delivery A tempo pienoAbout iMile iMile is an E-Commerce logistics and last mile delivery specialist. At iMile, we don't just deliver parcels — we deliver trust, opportunities, and change.Born in Dubai in 2017, we've raced across the map — from the Middle East to South America, South Africa, Oceania, and now- Europe.We planted our flag in Italy just 2 years ago, and let's be...
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Channel Service Partner Manager
3 settimane fa
roma, Italia iMile Delivery A tempo pienoAbout iMile iMile is an E-Commerce logistics and last mile delivery specialist. At iMile, we don’t just deliver parcels — we deliver trust, opportunities, and change.Born in Dubai in 2017, we’ve raced across the map — from the Middle East to South America, South Africa, Oceania, and now- Europe.We planted our flag in Italy just 2 years ago, and...
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Service Delivery Manager
12 ore fa
Giuliano di Roma, Italia Thales Group A tempo pienoService Delivery Manager (SDM) – OverviewThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become...
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Service Delivery Manager
10 ore fa
Giuliano di Roma, Italia Thales Group A tempo pienoService Delivery Manager (SDM) – Overview Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become...
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Channel Service Partner Manager
3 giorni fa
Chiusano di San Domenico, Italia Imile Delivery A tempo pienoAbout iMileiMile is an E-Commerce logistics and last mile delivery specialist.At iMile, we don't just deliver parcels — we deliver trust, opportunities, and change.Born in Dubai in ****, we've raced across the map — from the Middle East to South America, South Africa, Oceania, and now- Europe.We planted our flag in Italy just 2 years ago, and let's be...
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Delivery Manager
12 ore fa
Giuliano di Roma, Italia Toptal A tempo pienoAbout ToptalToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams on-demand. With over $200 million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce. We combine virtual teams with a support structure that encourages innovation,...
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Channel Service Partner Manager
4 settimane fa
Chiusano di San Domenico (AV), Italia iMile Delivery A tempo pienoAbout iMile iMile is an E-Commerce logistics and last mile delivery specialist. At iMile, we don't just deliver parcels — we deliver trust, opportunities, and change. Born in Dubai in 2017, we've raced across the map — from the Middle East to South America, South Africa, Oceania, and now- Europe. We planted our flag in Italy just 2 years ago, and let's...
