Customer Service Specialist
7 giorni fa
1 day ago Be among the first 25 applicants Job Details Company: Grohe S.p.A. Location: Milan, Italy Role: Customer Service Specialist Employment type: Full Time, Hybrid (3 days in-office, 2 days remote) Deadline: 22 December 2025 Application ID: LE_0147 Seniority level: Entry level Job function: Other Industry: Manufacturing About the role Reporting to the Leader of Customer Service Italy, you will be responsible for managing daily operations related to customer orders, returns, and complaints. You’ll act as a key liaison between customers, agents, and the sales team, contributing to the smooth flow of operations and enhancing customer satisfaction. Key Responsibilities Manage the full lifecycle of customer orders: intake, entry, tracking, and fulfillment. Monitor shipments and proactively resolve delivery or product availability issues. Handle commercial returns and complaints professionally and efficiently. Support internal and external sales teams (OTC/Showroom Channel) with product availability, delivery verification, and problem resolution. Generate and process periodic reports and statistics. Coordinate with Operations and Logistics to ensure timely deliveries. Maintain accurate customer records and verify commercial conditions. What we’re looking for Bachelor’s degree. 2–3 years of experience in order management or customer service. Proficiency in SAP and Excel; familiarity with CSD tools is a plus. Fluent in Italian and English. Strong interpersonal skills with a resilient and solution-oriented mindset. Ability to take ownership, manage difficult conversations, and build lasting relationships. Ideal Traits Empathy and a genuine interest in customer satisfaction. Positive attitude and ability to remain composed under pressure. Commitment to continuous improvement and collaboration. Work Environment Hybrid model: 3 days in-office, 2 days remote (initial 3 months fully in-office). Team of 6: collaborative and supportive, with a culture of growth and development. Why join us At LIXIL, we invest in people who show commitment and potential. High performers are given opportunities to grow and evolve within the organization. You’ll be part of a team that values ownership, visibility, and continuous improvement. #J-18808-Ljbffr
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Customer Service Specialist
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WorkFromHome, Italia LIXIL A tempo pienoGrohe is seeking a proactive and empathetic Customer Service Specialist to join our dynamic team in Milan. This full‑time hybrid role offers the opportunity to work closely with internal and external stakeholders, ensuring a seamless customer experience from order intake to fulfilment. About The Role Reporting to the Leader of Customer Service Italy, you...
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Hybrid Customer Service
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WorkFromHome, Italia LIXIL A tempo pienoAn international manufacturing company is looking for a proactive Customer Service Specialist to join its team in Milan. This full-time hybrid role involves managing the full lifecycle of customer orders and resolving delivery issues while ensuring customer satisfaction. The ideal candidate has a Bachelor’s degree, 2–3 years of experience in customer...
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WorkFromHome, Italia LIXIL Group A tempo pienoLocation: Europe, Italy. Position: Customer Service Specialist at Grohe (Full Time, Hybrid). Date: 22 December 2025. About The Role Reporting to the Leader of Customer Service Italy, you will be responsible for managing daily operations related to customer orders, returns, and complaints. You’ll act as a key liaison between customers, agents, and the sales...
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WorkFromHome, Italia LIXIL A tempo pienoGrohe is seeking a proactive and empathetic Customer Service Specialist to join our dynamic team in Milan. This full‑time hybrid role offers the opportunity to work closely with internal and external stakeholders, ensuring a seamless customer experience from order intake to fulfilment. About the Role Reporting to the Leader of Customer Service Italy, you...
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Customer Service Specialist
1 settimana fa
WorkFromHome, Italia LIXIL A tempo pienoEuropeItalyLE_0147-Grohe S.p.AEmployee AssignmentHybridFull Time22 December 2025 Grohe is seeking a proactive and empathetic Customer Service Specialist to join our dynamic team in Milan. This full-time hybrid role offers the opportunity to work closely with internal and external stakeholders, ensuring a seamless customer experience from order intake to...
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Customer Service Specialist
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WorkFromHome, Italia LIXIL A tempo pienoEurope • Italy • LE_0147-Grohe S.p.A • Employee Assignment • Hybrid • Full Time • 22 December 2025 Grohe is seeking a proactive and empathetic Customer Service Specialist to join our dynamic team in Milan. This full-time hybrid role offers the opportunity to work closely with internal and external stakeholders, ensuring a seamless customer...
