IT - Support Specialist
7 giorni fa
An exciting opportunity has arisen for a Support Specialist – Information Technology to join us at Jumeirah Capri Palace. This role will provide first level user support for back of house users and Hotel guests on various IT and AV systems and business applications within an agreed SLA and will egister all enquiries reported by users co-ordinating a rapid and appropriate response. Key responsibilities : Helpdesk Operation: Manages Incidents, Services Requests through various communication channels providing support to back of house users and Hotel guests, including Hotel rooms as well as Guest facing areas i.e. Hotel lobby, Beach areas, C&I (meeting rooms and ballroom), to meet the needs of the business. Captures and maintains accurate case details for each process to enable greater shared knowledge and reporting. Develops solutions and or workarounds using problem solving techniques to restore service as quickly as possible. Identifies and promptly allocates unresolved cases as appropriate to ensure progression, advises users of actions taken. Operational Responsibility: Adhering to IT standards deploy PC’s and Laptop’s on the Jumeirah Network, proactively resolves any faults that may be observed during this process. User management (creation, reset passwords) for all business applications following pre-defined standards. Manage Software deployments. Provide support on various IT applications running on IPADs, IPODs devices, digital signage application used in the hotel, Micros application for all F&B outlets, Opera MS application for front office, Wi-Fi setup in Hotel, Villas, beach and C&I area. Basic knowledge of the RMS technology to support in hotel rooms, Assistance to the AV team for all event(s) setups in all areas of C&I – 11 meeting rooms, Auditorium, ballroom and 2 lobby areas. Service Level: Ensures service delivery and incident resolutions are met in accordance with service level agreements. Administration: Prepare training guides and step by step documentation on various knowledge base articles and deployment procedures. Delivers Helpdesk reports on case information to management. Maintain accurate records of IT Fulfilment requests are kept. Other Duties: IT Store Control inclusive of physical verification of the spares and stocks in the IT stores as well as physical movement of same if need arises, IT equipment issuance. Provides the business out of hour’s emergency technical support. Any other duties as may reasonably be requested by the management including out of hours support at weekends and evenings.
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IT - Support Specialist
5 giorni fa
Italy Jumeirah Capri Palace A tempo pienoAn exciting opportunity has arisen for a Support Specialist – Information Technology to join us at Jumeirah Capri Palace. This role will provide first level user support for back of house users and Hotel guests on various IT and AV systems and business applications within an agreed SLA and will egister all enquiries reported by users co-ordinating a rapid...
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IT - Support Specialist
1 settimana fa
Anacapri, Italy, Provincia di Napoli Jumeirah Capri Palace A tempo pienoAn exciting opportunity has arisen for a Support Specialist – Information Technology to join us at Jumeirah Capri Palace. This role will provide first level user support for back of house users and Hotel guests on various IT and AV systems and business applications within an agreed SLA and will egister all enquiries reported by users co-ordinating a rapid...
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Specialista Supporto L2 – IBM Sterling B2B Integrator
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Italy NEVERHACK Italy A tempo pienoNEVERHACK ( https://neverhack.com/it ) è un gruppo francese specializzato in cybersecurity. Fondato nel 2021 e con sedi in 10 paesi, il gruppo conta oggi più di 1200 dipendenti in tutto il mondo. La nostra ambizione è quella di espanderci a livello internazionale per costruire un mondo digitale sicuro per tutti. È proprio grazie a questa forte...
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Italy NEVERHACK Italy A tempo pienoNEVERHACK ( ) è un gruppo francese specializzato in cybersecurity. Fondato nel 2021 e con sedi in 10 paesi, il gruppo conta oggi più di 1200 dipendenti in tutto il mondo. La nostra ambizione è quella di espanderci a livello internazionale per costruire un mondo digitale sicuro per tutti. È proprio grazie a questa forte espansione che stiamo cercando...
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Italy NEVERHACK Italy A tempo pienoNEVERHACK ( ) è un gruppo francese specializzato in cybersecurity. Fondato nel 2021 e con sedi in 10 paesi, il gruppo conta oggi più di 1200 dipendenti in tutto il mondo. La nostra ambizione è quella di espanderci a livello internazionale per costruire un mondo digitale sicuro per tutti. È proprio grazie a questa forte espansione che stiamo cercando...
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IT End User Services Specialist
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Tognana, Italy Vertiv Group A tempo pienoDescriptionWho are we? At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach...
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Ischia, Metropolitan City of Naples, Italy Cbtalents A tempo pienoLocation: Lisbon, Portugal (On-Site)Employment type: Full-timeLanguage Requirements: Italian C2 and English B2We are looking for a Technical Support Specialist to assist Italian-speaking clients with IT products, including Microsoft Intune and Teams. In this role, you will provide essential troubleshooting support and ensure clients have a seamless...
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Italy Cool Technology SRLS A tempo pienoSiamo alla ricerca di un/una Junior Cyber Security Specialist da inserire a supporto delle attività operative di sicurezza informatica. La risorsa lavorerà su progettualità in ambito cyber security, contribuendo al monitoraggio, all’analisi e al miglioramento continuo della postura di sicurezza dell’ambiente IT. Il ruolo è pensato per una persona...
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Junior Cyber Security Specialist
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Italy Cool Technology SRLS A tempo pienoSiamo alla ricerca di un/una Junior Cyber Security Specialist da inserire a supporto delle attività operative di sicurezza informatica. La risorsa lavorerà su progettualità in ambito cyber security, contribuendo al monitoraggio, all’analisi e al miglioramento continuo della postura di sicurezza dell’ambiente IT. Il ruolo è pensato per una persona...
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Italy Lungarno Collection A tempo pienoPortrait Milano , parte del brand Lungarno Collection, la società di gestione alberghiera della famiglia Ferragamo, non è solo uno dei più prestigiosi hotel di lusso nel cuore del Quadrilatero della Moda, ma una vera e propria destinazione. Situato negli spazi dell’antico Seminario Arcivescovile, l’hotel offre 73 camere e suite che esprimono...
