Retail Operations Manager

Alevì Milano è un brand italiano di calzature di lusso che esprime l’eccellenza del Made in Italy attraverso un’estetica sofisticata, contemporanea e femminile. Fondato nel 2019, il marchio combina design elegante, ricerca stilistica e artigianalità di alto livello. The Retail Operations Manager is responsible for ensuring the operational excellence of Alevì’s retail network by overseeing daily store operations, managing inventory planning and allocation, and guaranteeing that each point of sale is fully aligned with brand standards and commercial objectives. This role is central to supporting the brand’s retail expansion, optimising stock availability, improving sell-through, and delivering a consistent luxury experience across all retail touchpoints. Key Responsibilities Retail Operations Oversee daily operations of all Alevì points of sale (owned, concessions, and pop-ups). Ensure compliance with operational procedures, customer service standards, and visual merchandising guidelines. Coordinate with store staff to support performance, scheduling, and operational needs. Monitor store KPIs (traffic, conversion rate, UPT, ATV, NPS, shrinkage). Act as the main point of contact between HQ and stores for all operational matters. Support onboarding and training of retail staff together with HR. Inventory Planning & Allocation Create and maintain a structured inventory planning process across all channels (Retail, Online, Rinascente, Pop-ups). Develop seasonal allocation plans ensuring the right product, in the right location, at the right time. Maintain and monitor stock levels per SKU, size, color, and store. Plan and execute replenishments based on sales trends, commercial priorities, and cluster/store performance. Analyse sell-through and implement stock transfers where needed to maximise full-price sales. Coordinate with Production, Logistics, and Finance to track incoming deliveries and align stock availability with demand. Reporting & Analytics Prepare weekly stock and sales reports for management (sell-out, sell-through, stock ageing, size analysis). Identify opportunities to increase stock efficiency and reduce overstock/slow movers. Analyse performance by channel and store, proposing actions to optimise profitability. Track OTB (Open-To-Buy) with CFO/senior management. Cross-Department Collaboration Work closely with E-commerce to support online stock availability and forecasting. Collaborate with Visual Merchandising to ensure correct product density and assortment. Align with Marketing & PR on product availability for campaigns and events. Support Finance with inventory valuations, reporting deadlines, and annual budgets. Key Skills & Competencies Strong analytical skills with ability to interpret data and derive actionable insights. Exceptional organisational and project-management capabilities. Deep understanding of retail KPIs, inventory metrics, and stock optimisation strategies. Proactive problem-solver with ability to work in a fast-paced, growing environment. Excellent communication skills, able to coordinate effectively across departments and with store teams. High attention to detail and commitment to operational excellence. Strong proficiency with Excel, retail management systems, and ERP tools. Experience Required 3–5 years of experience in Retail Operations, Inventory Planning, Merchandise Allocation, or similar roles within fashion/luxury. Experience in multi-store networks and fast-growing environments preferred. Knowledge of ERP and POS systems (Shopify, Zucchetti, or similar). Fluent in Italian and English. #J-18808-Ljbffr