Remote Customer Success Director
3 giorni fa
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success - REMOTE. In this pivotal role, you will take charge of the end-to-end customer experience, defining and executing strategies to enhance overall satisfaction and loyalty. Your leadership will drive a high-performing team, while also supporting the sales function to ensure seamless communication with clients. As you guide improvements in operational processes, your contributions will be vital to both internal efficiency and the delight of our customers. Join us to make a significant impact in a fast-growing, dynamic environment.AccountabilitiesOwn the end-to-end customer experience and define scalable customer success strategies to support growth.Establish and track KPIs, processes, and team goals aligned with business objectives.Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination.Enable the consultative sales process through client communications across email, SMS, and social platforms.Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools.Support third-party and social commerce sales channels in coordination with marketing and sales teams.Manage client onboarding and equipment setup, coordinating installations with technical service partners.Respond to customer inquiries regarding product use, service needs, and ongoing support.Lead customer communications related to logistics, damages, and return claims.Monitor recurring operational pain points and identify opportunities for automation or process streamlining.RequirementsMinimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred.Outstanding written and verbal communication skills.Strong analytical and problem-solving skills with attention to detail.Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage.BenefitsA remote-first, globally distributed team and flexible work environment.The opportunity to lead a high-impact function within a fast-growing brand.A collaborative, passionate culture driven by innovation and a love for coffee.Why Apply Through Jobgether?We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the bestData Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.#J-18808-Ljbffr
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Remote Customer Success Director
3 giorni fa
Bologna, Italia Medium A tempo pienoThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success - REMOTE. In this pivotal role, you will take charge of the end-to-end customer experience, defining and executing strategies to enhance overall satisfaction and loyalty. Your leadership will drive a high-performing team, while also supporting...
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Remote Customer Success Director: Scale Growth
3 giorni fa
Bologna, Italia Medium A tempo pienoA dynamic company is seeking a Customer Success leader to enhance the end-to-end customer experience. This role involves defining strategies, managing a high-performing team, and supporting sales functions in a remote-first environment. Candidates should have 5+ years in client-facing roles, e-commerce experience preferred, and strong communication skills....
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Director Customer Advocacy
2 settimane fa
BOLOGNA, Italia Medium A tempo pienoThis position is posted by Jobgether on behalf of a partner company.We are currently looking for a Director, Customer Advocacy in Bulgaria.In this role, you will lead the strategy and execution of customer advocacy initiatives across the EMEA region, transforming successful customers into influential voices and long-term champions.You will operate at the...
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Director Customer Advocacy
5 giorni fa
bologna, Italia Medium A tempo pienoThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Customer Advocacy in Bulgaria.In this role, you will lead the strategy and execution of customer advocacy initiatives across the EMEA region, transforming successful customers into influential voices and long-term champions. You will operate at the...
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Remote Customer Success Lead
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Bologna, Italia Medium A tempo pienoA partner technology firm is seeking a Customer Success Manager to drive the adoption of their audio AI technology across Southern Europe. This remote role involves engaging directly with customers to enhance their experience and satisfaction. Key responsibilities include analyzing product usage, identifying issues, and driving renewals and upsells. The...
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Customer Success Manager
2 settimane fa
BOLOGNA, Italia Informatica Software A tempo pienoThis position is posted by Jobgether on behalf of a partner company.We are currently looking for a Customer Success Manager in Bulgaria .This role offers an exciting opportunity to act as the primary point of contact for B2B clients, ensuring they achieve success and satisfaction with their platform experience.You will manage the full customer...
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Global SI Partner Director
5 ore fa
Bologna, Italia Medium A tempo pienoA SaaS telecom company in Italy is seeking a Director of Partner Management to lead and scale its global ecosystem of System Integrator partners. This position entails strategic planning, onboarding, and managing partners, ensuring delivery of software solutions and driving customer satisfaction. The ideal candidate will have over 8 years of experience in...
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Head of Customer Success
1 settimana fa
Bologna, Italia Informatica Software A tempo pienoThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success in Bulgaria. In this role, you will lead and scale the Customer Success organization, ensuring customers achieve maximum value from the company’s solutions. You will be responsible for driving retention, expansion, and satisfaction...
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Head of Customer Success
2 settimane fa
Bologna, Italia Informatica Software A tempo pienoThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success in Bulgaria.In this role, you will lead and scale the Customer Success organization, ensuring customers achieve maximum value from the company’s solutions. You will be responsible for driving retention, expansion, and satisfaction...
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Head of Customer Success
1 settimana fa
bologna, Italia Informatica Software A tempo pienoThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success in Bulgaria.In this role, you will lead and scale the Customer Success organization, ensuring customers achieve maximum value from the company’s solutions. You will be responsible for driving retention, expansion, and satisfaction...
