Customer Service Assistant

2 giorni fa


roma, Italia Altro A tempo pieno

Customer Service Assistant - Based in Rome (LaRinascente)Refund Tax Free Forms at Merchant’s LaRinascente Refund Point following Global Blue and Merchant’s guidelines and policies.Main duties and responsibilitiesVerify and refund Tax Free Forms to international travellersEnsure a satisfactory experience for our customersPrevent refunding mistakes and fraudPrepare reports as neededObserve Global Blue and Merchant’s policies, guidelines and proceduresVerify the accuracy of customer documentationMain KPIsNumber of refunded transactionsRefunding mistake ratioReporting and collaborationReporting line: Issuing & Refund CoordinatorMainly cooperates with:Background and EducationHelpful: experience in face to face customer contactHelpful: airport, retail or front office experienceSpecific skills and knowledgeMust be fluent in English.Other helpful languages in order of relevance: Chinese, Portuguese, spanishMust be dedicated to service and customer satisfactionexperienced in using office softwareMust have a clean criminal recordAbility to remain focused and deliver high‑quality service during periods of intense customer traffic;Must be nimble but thoroughMust be a good team playerPrevious working experience is a plusAvailability to work according to an organized shift system, as required by operational needs.Seniority levelEntry levelEmployment typePart-timeJob functionCustomer Service#J-18808-Ljbffr



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