Italian-Speaking Customer Success Specialist

3 ore fa


WorkFromHome, Italia Work with Workster A tempo pieno

Italian-Speaking Customer Success Specialist (Social Media) Working model: Hybrid once based in Sofia (on-site Wednesdays & Thursdays) We are partnering with a global technology services provider to hire an Italian-speaking Customer Success Specialist to support a leading social media hiring platform. In this role, you will help Enterprise clients successfully implement and adopt hiring solutions, ensuring strong performance, engagement, and return on investment. Your responsibilities Support new Enterprise customers during onboarding and implementation of the Hiring program Ensure all product and system integrations are completed accurately (quality assurance) Drive customer success by improving adoption, usage, and engagement with the platform Guide clients on best practices based on a deep understanding of the product Track customer lifecycle milestones, including onboarding, license activation, and engagement goals Monitor and document customer activity in CRM systems Help triage and resolve technical or operational tickets Collaborate closely with internal teams to ensure a seamless customer experience Your profile Fluency in Italian and English (C1 level) Experience analyzing data, trends, and customer information to identify improvement opportunities Strong knowledge of MS Office, especially Excel Excellent communication, organizational, and project management skills Comfortable working with CRM platforms, queues, cases, and tickets Ability to manage priorities and deadlines with minimal supervision Strong relationship-building skills and a customer-centric mindset What’s on offer 14 nights of hotel accommodation upon arrival Flight reimbursement up to approx. €250 (originally 490 BGN, paid after 6 months) Hybrid working model once based in Sofia Fully paid training and continuous learning opportunities


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