BOTTEGA VENETA Wholesale Customer Service Specialist
2 settimane fa
DescriptionWe are looking for a Wholesale Customer Service Specialist to join our Bottega Veneta Customer Service Wholesale team. In this role, you will manage and support wholesale operations, ensuring exceptional service and smooth order-to-delivery processes. You will handle customer inquiries, monitor orders and shipments, and collaborate with internal teams to ensure excellent client satisfaction.How You Will ContributeEnsure precision, quality, and adherence to deadlines to deliver the highest level of service.Provide exceptional customer service by responding promptly and professionally to inquiries and issues.Communicate and collaborate with internal departments to meet customer expectations.Develop and execute planned activities.Gather and analyze information to monitor business trends and identify opportunities.Monitor orders and shipments daily, managing discrepancies and stock rebalancing.Adhere to precision, quality and timing standards to ensure the best quality service.Data entry and customer master data management.Handle direct and indirect customer interactions for order requests and returns, ensuring top-quality service.Respond to customer inquiries via phone, email, and chat in a timely and professional manner.Manage customer complaints and provide appropriate solutions and alternatives.Work with other departments to resolve complex issues.Follow up with customers to ensure complete resolution of issues.Identify opportunities to improve customer experience and internal processes.Stay updated on product knowledge and company policies.Who You AreDegree in economics, languages, or related fields.Experienced customer service professional with at least 5-8 years in similar roles, preferably within the fashion / luxury industry.Excellent communicator, able to interact effectively with individuals at all organizational levels and with suppliers.Proactive and detail-oriented, with strong prioritization skills and the ability to meet challenging deadlines.Strong analytical skills and a results-oriented mindset.Fluent in Italian and English, both written and spoken; additional languages are a plus.Skilled in problem-solving and multitasking.Proficient in SAP and Microsoft Office.Calm and empathetic under pressure.Team-oriented with a strong sense of responsibility and professionalism.Job DetailsJob Type: RegularStart Date: Schedule: Full timeOrganization: Bottega Veneta S.R.L#J-18808-Ljbffr
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BOTTEGA VENETA Wholesale Customer Service Specialist
2 settimane fa
Milan, Italia Altro A tempo pienoDescriptionWe are looking for a Wholesale Customer Service Specialist to join our Bottega Veneta Customer Service Wholesale team. In this role, you will manage and support wholesale operations, ensuring exceptional service and smooth order-to-delivery processes. You will handle customer inquiries, monitor orders and shipments, and collaborate with internal...
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BOTTEGA VENETA Client Advisor
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Milan, Italia Bottega Veneta A tempo pienoSummary Inspiring individuality with innovative craft since 1966, creativity lies at the heart of Bottega Veneta. Born in Vicenza, the house is rooted in Italian culture yet maintains a global outlook. An inclusive brand with exclusive products, Bottega Veneta is as much of a feeling as it is an aesthetic. Job DescriptionWe are currently seeking a Client...
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BOTTEGA VENETA EMEA Wholesale Analysis Intern
2 settimane fa
Milan, Italia Bottega Veneta S.R.L A tempo pienoDescription We are currently seeking a Wholesale Analyst Intern for our office in Milan, as part of the EMEA Wholesale team. How you will contribute: Supportare l’attività di back office day by day in coordinamento con l’Area Manager Supportare i clienti wholesale su attività giornaliere: delivery, swap, reorders, resi e riparazioni etc in...
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Milan, Italia Bottega Veneta A tempo pienoSummaryAbout usInspiring individuality with innovative craft since 1966, creativity lies at the heart of Bottega Veneta.Born in Vicenza, the house is rooted in Italian culture yet maintains a global outlook.An inclusive brand with exclusive products, Bottega Veneta is as much a feeling as it is an aesthetic.Job DescriptionJob DescriptionYour opportunityWe...
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BOTTEGA VENETA PR Intern
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Milan, Italia Bottega Veneta A tempo pienoSummary About usInspiring individuality with innovative craft since 1966, creativity lies at the heart of Bottega Veneta.Born in Vicenza, the house is rooted in Italian culture yet maintains a global outlook.An inclusive brand with exclusive products, Bottega Veneta is as much a feeling as it is an aesthetic. Job DescriptionWe are currently seeking a PR...
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AI-Enhanced Customer Support Specialist
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Milan, Italia Altro A tempo pienoCustomer Support Specialist - Partita IVA Customer Support Specialist - Partita IVA 5 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These...
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Milan, Italia Bottega Veneta S.R.L A tempo pienoDescription We are currently seeking a Retail Performance Data Coordinator who will report to the Global Client Performance Director as part of our dynamic team in Milan. How you will contribute? Analyze various data points related to the global store network of Bottega Veneta to monitor performance of Retail KPIs Act as a project manager for strategic...
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BOTTEGA VENETA EMEA Retail and Business Analysis Intern
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Milan, Italia Bottega Veneta S.R.L A tempo pienoDescription We are currently seeking an EMEA Retail and Business Analysis Intern as part of our dynamic team in Milan. How you will contribute: Supporting the Forecast and budget process collaborating with other departments by collecting and providing information needed Supporting Finance & Business performance in calculating Retail Financial KPIs (Sales...
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BOTTEGA VENETA Store Director
2 settimane fa
Milan, Italia Altro A tempo pienoSummaryBottega Veneta – inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.Job DescriptionWe are...
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BOTTEGA VENETA Store Director
2 settimane fa
Milan, Italia Altro A tempo pienoSummaryBottega Veneta – inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.Job DescriptionWe are...
