Banking CS Ops Leader

Concentrix in Lombardy, Milan is seeking an Operations Manager to lead customer service teams in a banking BPO environment, ensuring SLAs, process discipline, and strong financial performance. You will drive service improvements, manage client relationships, monitor budgets, and report on KPIs to executives, balancing efficiency with quality in a...

Concentrix Italy is recruiting an Operations Manager at Vimercate (MI) to lead a team of Team Leaders and CSA in a banking BPO environment. You will drive SLAs, operational excellence and financial performance while maintaining strong client relationships.You will coach and develop staff, review KPIs, and partner with Training, HR, Quality, and other teams...

Concentrix Italy is recruiting an Operations Manager at Vimercate (MI) to lead a team of Team Leaders and CSA in a banking BPO environment. You will drive SLAs, operational excellence and financial performance while maintaining strong client relationships. You will coach and develop staff, review KPIs, and partner with Training, HR, Quality, and other...

Overview In this role you will build the analytics foundations for compliance at Qonto, overseeing KYC/KYB funnel monitoring and remediation campaigns. You will own end-to-end data infrastructure and enable cross-functional teams with self-service analytics. You will transform regulatory questions into actionable insights and track financial exposure across...

Overview In this senior leadership role, you will grow and lead a team of Enterprise Architects supporting Celonis' sales-driven growth and enterprise modernization. You act as an executive sponsor, translating strategic goals into actionable architecture plans for C-level clients. You collaborate across Sales, Value Engineering, Product, Data Ops and...

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and...

Concentrix Italy is recruiting an Operations Manager at Vimercate (MI) to lead a team of Team Leaders and CSA in a banking BPO environment.Il suo CV è pronto? Se sì, e se è convinto/a che questo sia il ruolo giusto per lei, si candidi il prima possibile.You will drive SLAs, operational excellence and financial performance while maintaining strong client...

Our mission and customers:We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot,based on 55,000+ reviews. Our cultureputs customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more...

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and...