Banking CS Ops Leader

Concentrix in Lombardy, Milan is seeking an Operations Manager to lead customer service teams in a banking BPO environment, ensuring SLAs, process discipline, and strong financial performance. You will drive service improvements, manage client relationships, monitor budgets, and report on KPIs to executives, balancing efficiency with quality in a...

Concentrix Italy is recruiting an Operations Manager at Vimercate (MI) to lead a team of Team Leaders and CSA in a banking BPO environment. You will drive SLAs, operational excellence and financial performance while maintaining strong client relationships. You will coach and develop staff, review KPIs, and partner with Training, HR, Quality, and other teams...

Concentrix Italy is recruiting an Operations Manager at Vimercate (MI) to lead a team of Team Leaders and CSA in a banking BPO environment. You will drive SLAs, operational excellence and financial performance while maintaining strong client relationships. You will coach and develop staff, review KPIs, and partner with Training, HR, Quality, and other...

Paris / Barcelona / Belgrade / Berlin / MilanTech & Data – Data Analysis /Full-time /HybridOur mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot,based on 55,000+ reviews. Our cultureputs...

We’re Celonis, the global leader in Process Intelligence technology and one of the world’s fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing AI, data and intelligence at the core of business processes - and for that, we need your help. Care to join us? The Role To push further our vision of Enterprise...

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and...

Concentrix in Lombardy, Milan is seeking an Operations Manager to lead customer service teams in a banking BPO environment, ensuring SLAs, process discipline, and strong financial performance.You will drive service improvements, manage client relationships, monitor budgets, and report on KPIs to executives, balancing efficiency with quality in a fast-paced,...

Concentrix Italy is recruiting an Operations Manager at Vimercate (MI) to lead a team of Team Leaders and CSA in a banking BPO environment.Il suo CV è pronto? Se sì, e se è convinto/a che questo sia il ruolo giusto per lei, si candidi il prima possibile.You will drive SLAs, operational excellence and financial performance while maintaining strong client...

Our mission and customers:We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot,based on 55,000+ reviews. Our cultureputs customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more...