GUCCI _Client Advisor

2 settimane fa

Rome, Italia Kering SA A tempo pieno
GUCCI _Client Advisor - Cat. Protette L 68/99 Art. 18 page is loaded

GUCCI _Client Advisor - Cat. Protette L 68/99 Art. 18

Apply

locations

REGGELLO

time type

Part time

posted on

Posted 2 Days Ago

job requisition id

R130624

Summary Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail & On-Line Selling: Represents the brand to clients. Guides them at every stage of the buying journey, from the collection discovery and products selection to returns or exchanges management. Provides support on styles, product characteristics and trends.

Sub-Job Family Description - Sales Assistant: Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

Job Description Role Mission To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand. Key Accountabilities Serve customers accordingly with

Gucci selling ceremony Provide

exceptional customer service experience

by greeting, listening and

assisting customers in exceeding their

needs,

demonstrating an excellent

knowledge of the products

as well as of Gucci

history and heritage Guarantee

cross and up-selling

for all product categories Discuss

with clients and

give advice

on general

trends in fashion world

and developments in luxury market, showing passion for fashion and luxury products Build and strengthen relationships with customers , deal with different

nationalities and personalities

and put always the customers at ease Ensure

qualitative monitoring and updating of customer information , accordingly to the

Company tools

(CRM), in order to

retain actual customers and detect new high potential ones Ensure the

achievement of individual and Store goal s, enhancing and developing the business Foster open and constructive communication with team members , being

always collaborative

and proposing effective solutions Contribute to

manage the visual display of the products

in accordance with Gucci visual standards Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with

Corporate policies

and procedures Ensure the

products replenishment

and

physical inventory of merchandise Follow Company grooming, accordingly with Gucci standards and policies Key Requirements Proven experience in a similar role within fashion retail companies Proven ability to drive and exceed individual and store result Deep passion for fashion and luxury Excellent commercial awareness and customers attitude High flexibility and ability to adapt to different customers Team-player mentality Strong communication skills Ability to work in a fast moving and dynamic environment Luxury product knowledge Fluent in Italian and English Job Type Fixed Term (Fixed Term)

Start Date 2024-04-01

Schedule Part time

Organization Luxury Goods Outlet S.r.l

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locations

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time type

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posted on

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Posted 30 Days Ago

GUCCI_Client Advisor

locations

REGGELLO

time type

Part time

posted on

Posted 30 Days Ago Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values. Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear. Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

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