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GUCCI Client Advisor
5 mesi fa
GUCCI Client Advisor - Bologna
Apply
locations
Bologna - Galleria Cavour 2/f
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
R127812
Summary Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values.
Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear.
Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
Discover more about Gucci at www.gucci.com.
Job Description Role Mission To provide customers with top quality service by meeting their needs and expectations as well as to increase
the brand
loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand. Key
Accountabilities Serve customers accordingly with Gucci selling ceremony
Provide exceptional customer service experience by greeting,
listening
and
assisting
customers in exceeding their needs,
demonstrating
an excellent knowledge of the products as well as of Gucci history and heritage
Guarantee cross and up-selling for all product categories
Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
Build and strengthen relationships with customers, deal with different nationalities and personalities and
put always
the customers at ease
Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM),
in order to
retain
actual customers and detect new high potential ones
Ensure the achievement of individual and Store goals, enhancing and developing the business
Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
Contribute to manage the visual display of the products
in accordance with
Gucci visual standards
Ensure store functional maintenance and
appropriate levels
of products on the sales floor, in line with
Corporate
policies and procedures
Ensure the products replenishment and physical inventory of merchandise
Follow Company grooming, accordingly with Gucci standards and policies
Key
Requirements Proven experience in a similar role within fashion retail companies
Proven ability to drive and exceed individual and store result
Deep passion for fashion and luxury
Excellent commercial awareness and
customers
attitude
High flexibility and ability to adapt to different customers
Team-player
mentality
Strong
communication
skills
Ability to work in a fast moving and dynamic environment
Luxury
product knowledge
Fluent in Italian and English
Job Type Fixed Term (Fixed Term)
Start Date 2024-02-20
Schedule Full time
Organization Luxury Goods Italia S.p.A About Us
Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values. Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear. Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
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