GUCCI Client Advisor

3 settimane fa

Rome, Italia Kering A tempo pieno
Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values.Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear.Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.Discover more about Gucci at www.gucci.com

Role Mission To provide customers with top quality service by meeting their needs and expectations as well as to increase

the brand

loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand. Key

Accountabilities Serve customers accordingly with Gucci selling ceremony

Provide

exceptional customer service experience by greeting,

listening

and

assisting

customers in exceeding their needs,

demonstrating

an excellent knowledge of the products as well as of Gucci history and heritage

Guarantee cross and up-selling for all product categories

Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products

Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease

Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones

Ensure the achievement of individual and Store goals, enhancing and developing the business

Foster open and constructive communication with team members, being always collaborative and proposing effective solutions

Contribute to manage the visual display of the products in accordance with Gucci visual standards

Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures

Ensure the products replenishment and physical inventory of merchandise

Follow Company grooming, accordingly with Gucci standards and policies

Key

Requirements Proven experience in a similar role within fashion retail companies

Proven ability to drive and exceed individual and store result

Deep passion for fashion and luxury

Excellent commercial awareness and customers attitude

High flexibility and ability to adapt to different customers

Team-player

mentality

Strong

communication

skills

Ability to work in a fast moving and dynamic environment

Luxury

product knowledge

Fluent in Italian

and English

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