Technical Support Engineer

2 settimane fa


Rome, Italia Libraesva Limited A tempo pieno
Libraesva is hiring a Technical Support Engineer. The role provides a first and second level of technical product support. The candidate will interact with to all Libraesva customers, partners, resellers via phone, email, or messaging to collect or help resolve their technical issues. The ideal candidate will be responsible for configuring and troubleshooting our products (Email Security, Email Archiving, Phishbrain Phishing Awareness, LetsDMARC) to resolve our customers’ technical issues and escalating to our senior engineers and developer’s team complex cases. Responsibilities

Reproduce customer environment and run tests Manage and address electronic tickets efficiently Liaise between sales team, customer success team, and customers to properly address customer problems Troubleshoot and configure software solutions Support the Product Development department operations by creating, editing, distributing and maintaining product related documents Qualifications

2+ years’ of technical support experience Customer service oriented Strong written and verbal and troubleshooting skills Good English language, written and verbal. What you will find in Libraesva

a multinational, passionate and inclusive Team a flexible, creative and vibrant work environment a great opportunity to grow in a company with a key attention to people Contract

Full time contract Location

The role is hybrid, office presence and working from home. The location is our main headquarters in Lecco, Italy. Job Features

Job Category

Technical Contract

Full Time Location

Hybrid, office presence and working from home.

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