![Rready](https://media.trabajo.org/img/noimg.jpg)
Customer Support
4 settimane fa
Customer Support & Admin Manager
to join our Customer team.
By joining our startup, you will deliver immense value by driving the cultural transformation and innovation for companies such as Roche, Holcim or Implenia.
We create innovation results - proven, structured, and repeatable.
If you have a problem-solver mentality and want to support enterprise customers on a operational level, read on.
Tasks As a Customer Support & Admin Manager at rready, you'll be instrumental in ensuring our corporate clients receive exceptional operative support and guidance to maximize their experience with our innovation management solutions. You assist corporates such as Tetra Pak or Roche in a timely matter on operational tasks and technical issues.
Serve as the primary point of contact for clients seeking assistance with operational tasks, such as designing marketing campaigns, ordering merchandising, and navigating technical difficulties with our software.
Support the customer success team on administrative tasks such as meeting coordination, follow-ups, and customer delivery.
Manage and prioritize incoming support requests, ensuring timely resolution and effective communication with clients.
Work closely with internal teams, including product development and sales, to address client issues and improve the overall customer experience.
Identify opportunities for process improvements and efficiencies within the customer support function.
Track and analyze customer support metrics, such as response times and customer satisfaction scores, to drive continuous improvement.
Requirements You should apply if you...
have proven experience in a customer service, admin or support management role, preferably in a B2B SaaS environment.
are fluent in English and strong German skills (B2+)
are excellent in communication and problem-solving skills, with a customer-centric mindset.
have a technical understanding and familiarity with software support processes.
have the ability to thrive in a fast-paced, high-pressure Startup environment while maintaining a focus on delivering quality support to clients.
have a hands-on mentality and a can-do attitude
don’t just accept differences — you celebrate and embrace them. We are committed to providing equal employment opportunities and strongly encourage you to apply regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
You should not apply if you...
️ Are looking for a typical 9-to-5 job;
️ Are expecting to only manage and coordinate. We are looking for hungry people who want to get out there and consult, advice, and support our customers;
️ Still think ‘KICKBOX’ is only a sport.
Benefits We believe in ownership from day one and empower each and everyone in our team to take on responsibility.
A full-time position remotely from anywhere in the world.
A yearly team offsite in locations such as Greece, Italy, or Germany to celebrate our uniqe rready spirit.
An adventurous startup journey and a business to scale.
An excellent opportunity to learn new skills, meet interesting people daily and dive into new topics.
Competitive salary and comprehensive benefits package.
25 days of paid vacation per year.
Apply with CV (and Cover Letter)
First Interview
Second Interview
Assessment Center (Show us your skills by solving our innovation & customer success challenge)
Reference Call
Finally, be part of our success story.
#J-18808-Ljbffr
-
Customer Support Lead
2 giorni fa
Rome, Italia Mira A tempo pienoMira is a San Francisco-based hormonal health company providing integrative care and hormonal testing for over 92,000 customers. In 2023, they were recognized by Inc. 5000 as America's fastest-growing femtech company. We started our company to help women and individuals reach their parenthood dreams and make their fertility journey smoother. Mira's...
-
Customer Support Lead
4 settimane fa
Rome, Italia Mira A tempo pienoMira is a San Francisco-based hormonal health company providing integrative care and hormonal testing for over 92,000 customers. In 2023, they were recognized by Inc. 5000 as America’s fastest-growing femtech company. We started our company to help women and individuals reach their parenthood dreams and make their fertility journey smoother.Mira’s most...
-
Customer Support Lead
3 settimane fa
Rome, Italia Mira A tempo pienoMira is a San Francisco-based hormonal health company providing integrative care and hormonal testing for over 92,000 customers. In 2023, they were recognized by Inc. 5000 as America’s fastest-growing femtech company. We started our company to help women and individuals reach their parenthood dreams and make their fertility journey smoother.Mira’s most...
-
Rome, Italia SupportYourApp A tempo pienoPassionate about the world of tech?What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with...
-
(native Japanese) Customer Support Consultant
3 settimane fa
Rome, Italia SupportYourApp A tempo pienoPassionate about the world of tech?What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with...
-
(native Japanese) Customer Support Consultant
4 settimane fa
Rome, Italia SupportYourApp Inc. A tempo pienoPassionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join ourCustomer Support Consultantteam today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with...
-
Customer Support Export Sales Manager
1 mese fa
Rome, Italia MBDA Italy A tempo pienoMBDA Italia è l'azienda italiana che fa parte del gruppo multinazionale MBDA, leader mondiale nel settore dei sistemi missilisticiMBDA rappresenta il primo Gruppo a livello europeo con capacità di produzione e progettazione in grado di coprire l’intera gamma corrispondente alle attuali e future esigenze delle forze armate (terra, aria e mare). La risorsa...
-
Customer Care
1 mese fa
Rome, Italia FlexCar A tempo pienoFlexAuto is growing rapidly, and we are looking for a Customer Care & Legal Support to join our team in our offices at Rome, Italy. This is a unique opportunity for an Internship position within the fastest growing Greek scale-up company and one of the fastest in Europe.Who We AreFlexCar is more than a car leasing company. We redefine the way consumers own a...
-
Administrative Business Support Specialist
3 settimane fa
Rome, Italia RINA A tempo pienoRINA is currently recruiting for a Administrative Business Support Specialist to join its office in Genoa or Rome, Italy within the Cyber Security and Management Consulting Division. Mission The Administrative Business Support Specialist is focused on ensuring the seamless operation of our business processes. This involves providing...
-
Administrative Business Support Specialist
3 settimane fa
Rome, Italia RINA A tempo pienoRINA is currently recruiting for a Administrative Business Support Specialist to join its office in Genoa or Rome, Italy within the Cyber Security and Management Consulting Division. Mission The Administrative Business Support Specialist is focused on ensuring the seamless operation of our business processes. This involves providing...
-
Technical Support Engineer
1 mese fa
Rome, Italia Libraesva Limited A tempo pienoLibraesva is hiring a Technical Support Engineer. The role provides a first and second level of technical product support. The candidate will interact with to all Libraesva customers, partners, resellers via phone, email, or messaging to collect or help resolve their technical issues. The ideal candidate will be responsible for configuring and...
-
Tirocinio Divisione Customer
3 settimane fa
Rome, Italia HONDA A tempo pienoDescrizione azienda Tutto è iniziato con un sogno. La prima moto Honda è stata il modello D (come "Dream", ossia "sogno") nel 1949, una motocicletta che ha segnato l'inizio del cammino della Honda verso la conquista del ruolo di primo produttore giapponese di motociclette. Oggi, in tutto il mondo realizziamo i sogni di coloro che desiderano una vita...
-
Tirocinio Divisione Customer
3 settimane fa
Rome, Italia HONDA A tempo pienoDescrizione azienda Tutto è iniziato con un sogno. La prima moto Honda è stata il modello D (come "Dream", ossia "sogno") nel 1949, una motocicletta che ha segnato l'inizio del cammino della Honda verso la conquista del ruolo di primo produttore giapponese di motociclette. Oggi, in tutto il mondo realizziamo i sogni di coloro che desiderano una vita...
-
Web3 Customer Success Specialist
2 mesi fa
Rome, Italia PRAGMATIKE A tempo pienoJob Description:Location: Fully remote, EU timezone (CET +/- 2hours)Start date: ASAPLanguages: Fluent English is mandatoryOur client: Cloud Computing / Web3 / AI - European SaasResponsibilities:Direct Customer Engagement: Take an active, hands-on approach to customer communication, personally responding to inquiries, feedback, and reviews across all...
-
Web3 Customer Success Specialist
3 settimane fa
Rome, Italia PRAGMATIKE A tempo pienoJob Description:Location: Fully remote, EU timezone (CET +/- 2hours)Start date: ASAPLanguages: Fluent English is mandatoryOur client: Cloud Computing / Web3 / AI - European SaasResponsibilities:Direct Customer Engagement: Take an active, hands-on approach to customer communication, personally responding to inquiries, feedback, and reviews across all...
-
Technical Support Engineer
1 mese fa
Rome, Italia Gunnebo Entrance Control Ltd. A tempo pienoTechnical Support Engineer Reports to: Technical Support Manager Overall job purpose To provide assistance and support to our customers ensuring that requests are dealt with efficiently and effectively. You will diagnose and troubleshoot software and hardware problems and help our customers install and commission new and existing products. Technical Support...
-
Customer Support Hospitality
2 settimane fa
Rome, Italia TeamSystem Construction A tempo pienoChi siamo? TeamSystem è una tech company che da oltre 40 anni fa la storia del digitale in Italia. Siamo leader in Europa nel settore delle soluzioni e dei servizi digitali per imprese di ogni dimensione e settore: le aiutiamo a crescere e migliorare i loro processi per essere più competitive sul mercato.Offriamo prodotti e servizi innovativi in ambito...
-
Staff Technical Support Engineer
2 mesi fa
Rome, Italia Infinera A tempo pienoJoin us at Infinera Infinera is the global supplier of innovative networking solutions. Our customers include the leading service providers, data center operators, internet content providers (ICPs), cable operators, enterprises, and government agencies worldwide, including 9 of the top 10 Tier 1 service providers and 6 of the top 7 ICPs. We design,...
-
Customer Service Advisor
1 settimana fa
Rome, Italia Cross Border Talents A tempo pieno, permanent Position: Customer Service Advisor Company Overview: Cross Border Talents is a leading global recruitment company that specializes in sourcing top talent for businesses across various industries. Our mission is to connect companies with the best candidates and help individuals find fulfilling career opportunities. Job Overview: We are currently...
-
Italian speaking order support agent in Lisbon
3 settimane fa
Rome, Italia Cross Border Talents A tempo pienoAs an Italian-speaking Order Support Agent, you will manage and ensure smooth processing and resolution of customer orders for a company. Responsibilities include monitoring order statuses, assessing and resolving order-related issues, and implementing support strategies to enhance customer satisfaction and support business objectives.Work type:...