Technical support

3 settimane fa


Rome, Italia Autel Europe A tempo pieno
Job description: · Responsible for pre-sales/after-sales technical support work, including but not limited to project delivery from inception to commissioning, and ongoing operations projects; · Timely handling of customer feedback on product technical issues, responsible for tracking customer feedback on technical issues and their eventual resolution, collecting customer requirements, and providing feedback to the R&D department; · Responsible for the collation, aggregation, and analysis of customer issues to facilitate R&D improvements and upgrades; · Production and training of product technical information and compilation of maintenance cases. What You’ll Need 1. Bachelor degree or above, 1 year or above relevant working experience, majoring in electricity, communication, electronics, measurement and control technology and instrumentation, automotive service engineering, automotive engineering, and other science and technology; 2. Working experience in charging pile, battery, automobile, electronics, four-wheel alignment, ADAS, and other industries is preferred; 3. Strong organization of work ideas, strong execution ability, good anti-stress ability, and good team awareness; 4. Strong learning ability, good service consciousness, a strong sense of responsibility, meticulous and rigorous work; 5. Strong self-driven ability; 6. Fluent in English, other European languages are preferred; Location: Milan/Marcon, Italy Start date: As soon as possible Working hours: Full-time

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