Customer Success Specialist

2 settimane fa

San Vito Al Tagliamento, Italia Shell A tempo pieno
, PhilippinesJob Family Group:Commercial and RetailWorker Type:RegularPosting Start Date:Business unit:Human ResourcesExperience Level: Early CareersJob Description: Customer Operations is in its journey to provide the best in market customer experience for our Customers and Business Partners in Shell. We create the great place for commercially minded individuals who thrive working with customers and who want to growth their experience in agile, digital and e-commerce initiatives. We have a collaborative, flexible, dynamic and very supportive working culture; where every single one of us is determined to make a difference, to go the extra mile because it’s our job, every day, to make our customers’ experiences with Shell. We believe in creating an inclusive culture and work environment where you can thrive, innovate, and develop; but most of all, be yourself.As a Customer Success Specialist, you will be accountable for a certain customer portfolio to take ownership, drive accountability, and demonstrate and communicate improvements for our customer journey. This is a key enabler to drive best-in-class CX and to ensure maximum customer-centricity.This role may focus on some or all the accountabilities below, depending on the respective business size and complexity:Deal Management (accountable for Bid and Tender, Contract Management, Pricing, Master Data, Data Integrity Management, enforcing company’s policy and contracts, Ensuring compliance)Order to Cash (responsible for Order Management, Touchless Support and Set-up, Dispute Management, Credit Management, ensuring invoices are correct and paid on time, building strong relationships and creating partners (customers) for life, understand customer’s issues and to drive resolution and improvements)Sales Support (Manage existing customer portfolio of business, manage customer relationship virtually, Analyst P&L reports and identify, manage areas of underperformance, Champion the SPANCOP sales process with a strategic mindset, manage key sales process steps as agreed with respective business, Data-driven sales recommendation)Dimension: Macro Distributor Business (LatAm)Skills & Requirements: Critical to the success of this role is to demonstrate strong Customer Language Proficiency and experience in managing Customer Relationship and Customer Success. Additionally, you will have:Language Requirement: English Language Proficiency – B2Spanish Language Proficiency - Must be a native speaker of Spanish or must have a near-native proficiency

Strong Communication and Influencing skillsPrevious experience in data Analytics & Insights and Digital environmentDemonstrated ability and commitment to build Customer SuccessKnowledge of Customer Centric DesignA good understanding of Commercial & Economic Acumen and Value Chain methodologyThe ability to lead and drive Continuous ValuesAttention to details when dealing with Data Management and high focus on ComplianceProven experience in Contract ManagementJob Competency ProfileValue Chain Management and E2E Profitability – KnowledgeCompliance Control and Risk Management – KnowledgeSupply Chain Customer Service – KnowledgeCommercial agility - SkillAnalyses and Solves Problems - MasteryAttention to Detail - MasteryCommunicates and Persuades - SkillTeam Working - SkillWork Schedule / Shift: Night Shift (9PM - 6AM); Sat-Sun off; Following US process holidays-DISCLAIMER:Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.SummaryLocation: Dela Rosa - Street officeType:

  • Customer Support Specialist

    3 giorni fa

    San Giovanni Valdarno, Italia ABB A tempo pieno

    **Customer Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Customer Care Specialist

    2 giorni fa

    Sesto San Giovanni, Italia Fulcri A tempo pieno

    Per il potenziamento del nostro reparto di assistenza loyalty e marketing, siamo alla ricerca di un/una **Costumer Care Specialist**: che si occuperà di supportare il team nella gestione delle segnalazioni più complesse, fornendo risposte e riscontri puntuali alle richieste dei clienti **Requisiti** - Diploma o Laurea - Esperienza pregressa nel Customer...

  • Client Success Representative

    2 giorni fa

    San Marino, Italia INFUSE A tempo pieno

    **OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....

  • Customer Service Specialist

    5 giorni fa

    Fornovo San Giovanni, Italia Art Cosmetics S.r.l. A tempo pieno

    We are Art Cosmetics, an Italian B2B contract manufacturer specialized in color cosmetics. We’re one of the leading firms in the famous Italian Cosmetic Valley, the golden triangle between Milan, Bergamo and Crema. Our role on the global market is to deliver innovation, supporting our creativity with sound technical and scientific expertise. Would you...

  • Customer Service Specialist

    3 giorni fa

    Fornovo San Giovanni, Italia Art Cosmetics S.r.l. A tempo pieno

    We are Art Cosmetics, an Italian B2B contract manufacturer specialized in color cosmetics. We’re one of the leading firms in the famous Italian Cosmetic Valley, the golden triangle between Milan, Bergamo and Crema. Our role on the global market is to deliver innovation, supporting our creativity with sound technical and scientific expertise. Would you...

  • CP Specialist

    2 settimane fa

    San Vito Al Tagliamento, Italia Shell A tempo pieno

    , PhilippinesJob Family Group:Contracting and ProcurementWorker Type:RegularPosting Start Date:February 2, 2023Business unit:Projects and TechnologyExperience Level: Early CareersJob Description: Where you fit inHere in Contracting and Procurement, we aim to design, develop and manage innovative, integrated supply chains at Goal Zero, delivering the most...

  • Client Success Representative

    2 settimane fa

    San Marino, Italia INFUSE A tempo pieno

    **OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....

  • Client Success Representative

    2 settimane fa

    San Marino, Italia INFUSE A tempo pieno

    **OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....

  • Customer Service Logistic Specialist

    6 giorni fa

    Campo San Martino, Italia Officine Facco & C. S.p.A. A tempo pieno

    Officine Facco & C. S.p.A., leader mondiale nella progettazione di impianti avicoli automatizzati, seleziona per la propria sede di Campo San Martino (PD), un/una CUSTOMER SERVICE LOGISTIC SPECIALIST per il proprio Ufficio Spare parts. La risorsa selezionata si occuperà delle seguenti attività: - Redazione offerte di vendita - Emissione ordini di...

  • Customer Care Specialist

    5 giorni fa

    Cologno al Serio, Italia Adecco Italia A tempo pieno

    Per importante azienda manifatturiera siamo alla ricerca di una figura che si interfacci direttamente con i venditori e con l'ufficio commerciale per la presa in carico degli ordini dei clienti. L'attività prevede l'inserimento all'interno del team customer service. La risorsa si occuperà di tutte le attività di back office commerciale, inserimento...

  • Customer Service Logistic Specialist

    4 giorni fa

    Campo San Martino, Italia Officine Facco & C. S.p.A. A tempo pieno

    Officine Facco & C. S.p.A., leader mondiale nella progettazione di impianti avicoli automatizzati, seleziona per la propria sede di Campo San Martino (PD), un/una CUSTOMER SERVICE LOGISTIC SPECIALIST per il proprio Ufficio Spare parts. La risorsa selezionata si occuperà delle seguenti attività: - Redazione offerte di vendita - Emissione ordini di...

  • CP Specialist

    2 settimane fa

    San Vito Al Tagliamento, Italia Shell A tempo pieno

    , PhilippinesJob Family Group:Contracting and Procurement, FinanceWorker Type:RegularPosting Start Date:June 14, 2023Business unit:Projects and TechnologyExperience Level: Early CareersJob Description: Purpose: The CP/SC Analyst – Data Operations position will be accountable for the E2E operational data set-up, supplier qualification, and continuous...

  • Customer Service Specialist

    4 giorni fa

    San Giovanni Lupatoto, Italia LS Linea sport - Myteamstore.it A tempo pieno

    Cerchiamo una persona altamente motivata e con esperienza nel customer service per unirsi al nostro team nel settore dell'abbigliamento e delle attrezzature sportive. - Esperienza pregressa nel customer service, preferibilmente nel settore dell'abbigliamento e delle attrezzature sportive, non vincolante. - Ottime abilità comunicative e relazionali, con la...

  • Customer care

    2 settimane fa

    San Daniele del Friuli, Italia ManpowerGroup A tempo pieno

    Manpower Group, divisione Permanent, per il proprio cliente è alla ricerca di un/una Addetto/a alla Customer Service. In questo ruolo la risorsa sar inserita all’interno dell’ufficio Customer Service Italia, a supporto della filiale commerciale italiana nella gestione dei processi e delle attivit legate alla gestione del cliente finale. In particolare,...

  • Customer care

    Trovato in: Talent IT 2A C2 - 3 settimane fa

    San Daniele del Friuli, Italia ManpowerGroup A tempo pieno

    Manpower Group, divisione Permanent, per il proprio cliente è alla ricerca di un/una Addetto/a alla Customer Service. In questo ruolo la risorsa sar inserita all’interno dell’ufficio Customer Service Italia, a supporto della filiale commerciale italiana nella gestione dei processi e delle attivit legate alla gestione del cliente finale. In particolare,...

  • Customer Care

    3 giorni fa

    San Daniele del Friuli, Italia Manpower A tempo pieno

    Manpower Group, divisione Permanent, per il proprio cliente è alla ricerca di un/una Addetto/a alla Customer Service. In questo ruolo la risorsa sarà inserita all'interno dell'ufficio Customer Service Italia, a supporto della filiale commerciale italiana nella gestione dei processi e delle attività legate alla gestione del cliente finale. In particolare,...

  • Customer Care

    Trovato in: beBee S IT - 3 settimane fa

    San daniele del friuli, Italia MANPOWER ITALIA A tempo pieno

    Azienda multinazionale operante nel settore del medical devices Manpower Group, divisione Permanent, per il proprio cliente è alla ricerca di un/una  Addetto/a alla Customer Service. In questo ruolo la risorsa sarà inserita all’interno dell’ufficio Customer Service Italia, a supporto della filiale commerciale italiana nella gestione dei...

  • Customer care

    Trovato in: Adzuna IT B C2 - 2 settimane fa

    San Daniele del Friuli, Udine, Provincia di Udine, Italia ManpowerGroup A tempo pieno

    Manpower Group, divisione Permanent, per il proprio cliente è alla ricerca di un/una Addetto/a alla Customer Service. In questo ruolo la risorsa sar inserita all’interno dell’ufficio Customer Service Italia, a supporto della filiale commerciale italiana nella gestione dei processi e delle attivit legate alla gestione del cliente finale. In particolare,...

  • Customer Service

    6 giorni fa

    San Daniele del Friuli, Italia MANPOWER S.R.L A tempo pieno

    Manpower Group, per azienda cliente multinazionale operante nel settore del medical devices, ci ha incaricato di ricerca un/una Customer Service area Italia **Principali responsabilità**: La risorsa sarà inserita all’interno dell’ufficio Customer Service Italia, a supporto della filiale commerciale italiana nella gestione dei processi e delle...

  • Customer care

    Trovato in: Jooble IT O C2 - 4 giorni fa

    San Daniele del Friuli (UD), Italia Manpower A tempo pieno

    Manpower Group, divisione Permanent, per il proprio cliente è alla ricerca di un/una Addetto/a alla Customer Service. In questo ruolo la risorsa sarà inserita all’interno dell’ufficio Customer Service Italia, a supporto della filiale commerciale italiana nella gestione dei processi e delle attività legate alla gestione del cliente finale. In...