Customer Support Analyst

19 ore fa

Padova, Italia Jinko Solar Co., Ltd. A tempo pieno

We’re Hiring: Technical Service Specialist (Junior) – Italy

JinkoSolar is looking for a Technical Service Specialist (Junior) to join our team in Italy. This position is ideal for a technically oriented professional who enjoys customer interaction and wants to grow in a dynamic, international renewable energy company.

About the Role

As a Technical Service Specialist, you will be a key technical interface between JinkoSolar and our customers, supporting the Sales team with technical expertise, coordinating after-sales activities, and ensuring a high level of customer satisfaction across the Italian market.

Key Responsibilities

- Provide technical support to the Sales team during customer meetings and project discussions
- Visit clients and project sites to assess technical needs and requirements
- Prepare and deliver technical presentations, product explanations, and solution proposals
- Answer customer technical inquiries and provide related technical documentation
- Coordinate after-sales activities to support smooth project execution and customer satisfaction
- Deliver product training sessions to customers and partners
- Support the organization of technical trainings in coordination with the Sales team
-Represent the company at industry exhibitions, roadshows, and distributor events

Must have:
* Degree in Engineering
* Preferable experience in technical support, technical service, or customer-facing technical roles
* Strong communication skills with the ability to explain technical concepts clearly
* Good organizational skills and ability to manage multiple priorities
* Fluency in English (written and spoken) and Italian Mother tongue
* Willingness to travel within Italy

Why Join JinkoSolar?

* Join a global leader in the solar and renewable energy industry
* Work in an international, fast-growing, and innovative environment
* Gain exposure to both technical and commercial aspects of the business
* Long-term development and career growth opportunities

Interested in joining us?
Apply via LinkedIn

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