Specialist Services Administrator

1 settimana fa

Parma, Italia VIT Incoming A tempo pieno

Customer Service Specialist (Europe Travel Support)

VIT is a prestigious DMC with 25+ years crafting premium travel experiences across Italy, France, Belgium, and the Netherlands. We're members of elite networks, including Traveller Made, Signature, XO Private, and Internova. We are seeking a dedicated Customer Service Specialist to join our team and provide exceptional support to travelers during their European journeys. In this role, you will be the vital link between our clients and our operations team, ensuring seamless experiences throughout their travels. You'll handle inquiries, resolve issues promptly, and coordinate with local suppliers to deliver the premium service our clients expect. This position requires excellent communication skills, problem-solving abilities, and a passion for creating memorable travel experiences.

Wednesday to Sunday for 2 weeks
~ Monday to Friday for 2 weeks
~Serve as the primary point of contact for travelers in Europe, providing timely assistance via phone, email, and messaging platforms
Respond to and resolve client inquiries, concerns, and special requests during their travels
Document all client interactions and maintain detailed records of issues and resolutions
Collaborate with the operations team to continuously improve our service delivery and client experience
Previous experience in customer service, preferably in the travel or hospitality industry
Excellent verbal and written communication skills in English; additional European languages highly valued
Genuine passion for travel and commitment to exceptional service

Permanent employment contract (contratto di lavoro dipendente)
Opportunity to work with prestigious clients and premium travel experiences
Professional growth within an established and respected travel company
Position is based at our headquarters - No remote or hybrid working options available
This is a full-time position.

Qualified candidates passionate about delivering exceptional travel experiences are encouraged to apply with a resume and cover letter highlighting relevant experience and language skills.

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