Telephone Agent

4 giorni fa

Melilli SR, Italia enfinitec A tempo pieno

Provides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. WORK -SITE: Siracusa

Professional telephone and written customer support for hardware and software problems
Notification of repair status
Enter the corresponding data in the customer database, update existing customer information
Ensures accurate and timely reports management (document all call information)
Root calls to appropriate resources
Internal: Contact Center Supervisor and Agents.
Analysis and quality
Enjoying telephoning
Flexible
Basic Microsoft Office skills

LANGUAGES
Italian and French: fluent, spoken and written
Plus: other languages

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