Guest Experience Agent
16 ore fa
We are looking for a motivated Guest Experience Agent to join our pre-opening team. The role will report to the Guest Experience Manager. Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy’s most dazzling leisure rooftop experiences. The hotel is also featuring a SPA, 5 food & beverages outlets and more than 1000 sqm events venues. Key responsibilities: Handle all Guests’ interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Staying one step ahead of our Guests’ needs to anticipate requests and offer tailored recommendations Being our Guests’ trusted contact Be knowledgeable regarding activities available in the city and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests. Assist with responsibilities and duties in the absence or heavy volume in the areas of Front Office and Guest Services. Resolving guest issues and using their feedback to improve guest satisfaction Ensuring every guest enjoys discretion, ethical behaviour, privacy and confidentiality Organizing and controlling bell boys’ duties, including guests’ arrival and departure, luggage delivery to the guestrooms and storage. Skills and requirements: Preferred working experience with similar roles in lifestyles hotels. Good understanding of hotel operations, front desk, guest relations and concierge procedures Bachelor’s degree / higher education qualification/equivalent in Hotel Management/ Business Administration, or at least 2 years’ experience as Concierge/Guest Service agent Excellent communication, problem-solving, and decision-making skills. Fluent in English and Italian; additional languages are a plus. Familiarity with Opera Cloud is highly desirable. Flexibility to work weekends, and public holidays. What we offer A stimulating and collaborative work environment in a 5 star hotel. Opportunities for professional growth and development. Competitive salary package. Room discounts available worldwide within the Hyatt portfolio. ✨Join our pre-opening team to build strong memories together We’re committed to fostering an inclusive workplace that values diversity and equal opportunity. We welcome applications from all qualified candidates, regardless of gender, race, ethnicity, religion, disability, or sexual orientation Please submit your CV in response to this job posting, with authorization for the processing of personal data in accordance with Legislative Decree 196/2003 and the GDPR (EU) 2016/679
-
Guest Experience Agent
1 settimana fa
Roma, Italia Altro A tempo pienoIl/la Guest Experience Agent Il/la Guest Experience Agent è il primo punto di contatto per gli ospiti una volta arrivati a destinazione. Il suo obiettivo principale è garantire un'esperienza impeccabile ed esclusiva per tutta la vacanza, anticipando le necessità del cliente e risolvendo eventuali complaint in tempo reale. Dettagli sul cliente DMC di...
-
Guest Experience Agent
12 ore fa
Roma, Italia Hyatt Regency Rome Central A tempo pienoWe are looking for a motivated Guest Experience Agent to join our pre-opening team. The role will report to the Guest Experience Manager. Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy's...
-
Guest Experience Agent
16 ore fa
Roma, Italia Hyatt Regency Rome Central A tempo pienoWe are looking for a motivated Guest Experience Agent to join our pre-opening team. The role will report to the Guest Experience Manager. Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy's...
-
Guest Experience Agent
1 giorno fa
Roma, Italia Palazzo Velabro A tempo pienoLa risorsa dovrà occuparsi di: - Accoglienza ospiti; - Assicurarsi che le prenotazioni siano confermate prima dell'arrivo degli ospiti; - Check in/check out; - Utilizzo del PMS Opera; - Fornire una guest Experience agli ospiti rispondendo alle loro domande e risolvendo i loro reclami in modo professionale e amichevole; - Esecuzione di vari compiti...
-
Guest Experience Agent
1 settimana fa
Roma, Italia Palazzo Velabro A tempo pienoLa risorsa dovrà occuparsi di: - Accoglienza ospiti; - Assicurarsi che le prenotazioni siano confermate prima dell'arrivo degli ospiti; - Check in/check out; - Utilizzo del PMS Opera; - Fornire una guest Experience agli ospiti rispondendo alle loro domande e risolvendo i loro reclami in modo professionale e amichevole; - Esecuzione di vari compiti...
-
Guest Experience Agent
1 giorno fa
Roma, Italia Melia Hotels International A tempo pieno**_“Whatever story you choose, you are the star”_** At **Meliá Hotels International**, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with...
-
Guest Experience Agent Stagionale
7 giorni fa
Roma, Lazio, Italia Careers at Marriott A tempo pienoPOSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests...
-
Guest Experience Agent Stagionale
1 settimana fa
Roma, Lazio, Italia Marriott International A tempo pienoAdditional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationThe Rome EDITION, Salita di San Nicola da Tolentino 14, Rome, Rome, Italy, 187ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYAnswer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile...
-
Guest Experience Specialist
3 settimane fa
Roma, Italia Jobbit A tempo pienoA leading hotel company in Rome is seeking a dedicated individual for guest services. Responsibilities include managing check-ins and check-outs, handling guest inquiries, and ensuring a pleasant experience. Candidates do not require prior experience but must have a high school diploma or equivalent. This role offers an opportunity to grow in a welcoming...
-
Guest Relations Agent
1 settimana fa
Roma, Italia ORIENT EXPRESS A tempo pieno**Company Description** ABOUT ORIENT EXPRESS** Artisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is currently going through exciting phases of rebirth and expansion. Orient Express...
