Reservation Agent Anglo American Hotel Florence Curio Collection By Hilton Florence
2 settimane fa
For the new opening of a 5* Hotel in Florence branded Curio Collection by Hilton we are looking for a Reservation Agent who will report to the Reservation Supervisor.
We will insert this figure from February 2025.
Listed below are the mandatory & preferable requirements recognized as minimum level to be short listed for this role.
Mandatory: A minimum 2 years of travel industry experience.
Native or fluent in Italian (written and spoken).
Fluent in English (written and spoken).
Must be an EU Citizen or possess an Italian work visa.
Preferable: Highly computer literate.
A minimum of 2 years in a reservations or operations position.
Additional language (French or German would be considered a plus).
Confident use of PMS (OnQPM).
OBJECTIVE OF THIS ROLE The main objectives of this role are: i) negotiation and conversion of incoming individual reservation opportunities; ii) the ability to support clients; iii) follow clients in all phases of the reservation process up to arrival.
The Reservation agent we are looking for must be organized have good communication skills the ability to relate with clients over phone or email and perform with the operations team at property level.
The successful candidate should demonstrate a clear commitment to the importance of the brand s philosophy possess strong written and oral communication skills as well as being experienced in negotiation and time management.
The company also requires the candidate to follow all procedures and plans in order to contribute to achieving and exceeding revenue targets.
The candidate will report to the Reservation Supervisor.
Location base: Florence.
CORE JOB RESPONSIBILITIES & DUTIES Assisting and advising customers who may be choosing from a variety of travel options.
Making reservations for customers based on their various requirements and budgetary allowances but also following Company and Brand standard procedures.
Respond to all reservation requests in an engaging manner with the aim of converting each request into a confirmed booking.
Provides critical analysis of guests comments and reactions to selling procedures and policy.
Checking accommodation availability for customer desired travel dates.
Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
Processing payments and sending confirmation details to customers.
Sorting any issue that may arise with bookings or reservations.
Selling and promoting reservation services.
Answering any questions customers may have about the reservation process.
Upselling when appropriate by informing customers of additional services or special packages.
Providing support to customers who may need to amend or cancel a reservation.
Maintains a positive open dialogue with all team members and vendors.
Answers incoming calls.
Keeps Reservation Supervisor promptly and fully informed of all problems or unusual matters of significance.
Demonstrates knowledge of guesthouse accommodations guest services and local vendors.
The Reservation agent will manage all transient reservations: direct web OTA GDS Wholesalers FITs.
Follows up on new and existing reservations ensuring that quality standards are observed as per assigned task list.
Works closely with the operations team to ensure a high level of customer satisfaction.
Other duties and responsibilities as assigned.
Constant update of CRM with opportunity updates calls account information tasks and projects.
Ensure that PMS (OnQ) are properly and regularly updated with all information needed (rates inventory etc).
Contribute on KPI conversion according to goals given.
PERSONALITY & SKILLS These are the personal skills qualities and attributes the candidate will need to demonstrate in order to carry out his/her job effectively.
Plans organizes and uses a systematic approach to get things done.
Manages own time effectively.
Prioritizes actions and manages tasks through to completion.
Pitches information at the appropriate level.
Listens to the needs of others before contributing.
Collaborative and a team player.
-
Aiuto Cucina
3 mesi fa
Firenze, Italia Italian Hospitality Collection A tempo pienoAiuto Cucina (contratto a chiamata) - Anglo American Florence Curio Collection by Hilton - FlorenceFirenze, Italy | Pubblicato il 13/08/2024 Italian Hospitality Collection è un marchio di hotel, resort e spa che offre una collezione di autentiche esperienze di ospitalità italiana, ognuna in profonda sintonia con l'essenza e lo spirito della sua...
-
Aiuto Cucina
3 mesi fa
Firenze, Italia Italian Hospitality Collection A tempo pienoAiuto Cucina (contratto a chiamata) - Anglo American Florence Curio Collection by Hilton - FlorenceFirenze, Italy | Pubblicato il 13/08/2024 Italian Hospitality Collection è un marchio di hotel, resort e spa che offre una collezione di autentiche esperienze di ospitalità italiana, ognuna in profonda sintonia con l'essenza e lo spirito della sua...
-
Front Office Agent
1 mese fa
Firenze, Italia Italian Hospitality Collection A tempo pienoJob Description Per l'hotel Anglo American, 5* Curio Collection by Hilton di Firenze, siamo alla ricerca della figura di Front Office Agent, da inserire all'interno del nostro fantastico nuovo team!La nostra struttura Anglo American offre un ambiente accogliente ed elegante che esalta il suo design unico.Il profilo di Front Office Agent che cerchiamo ha uno...
-
Front Office Agent
2 settimane fa
Firenze, Italia Italian Hospitality Collection A tempo pienoPer lhotel Anglo American 5* Curio Collection by Hilton di Firenze siamo alla ricerca della figura di Front Office Agent da inserire allinterno del nostro fantastico nuovo team!La nostra struttura Anglo American offre un ambiente accogliente ed elegante che esalta il suo design unico.Il profilo di Front Office Agent che cerchiamo ha uno spiccato senso di...
-
Front Office Agent
1 mese fa
Firenze, Italia Italian Hospitality Collection A tempo pienoPer l'hotel Anglo American, 5* Curio Collection by Hilton di Firenze, siamo alla ricerca della figura di Front Office Agent, da inserire all'interno del nostro fantastico nuovo team!La nostra struttura Anglo American offre un ambiente accogliente ed elegante che esalta il suo design unico.Il profilo di Front Office Agent che cerchiamo ha uno spiccato senso...
-
Firenze, Italia Anglo American, Curio Collection by Hilton A tempo pienoPer la New Opening dell''Anglo American, Curio Collection by Hilton, di Firenze, siamo alla ricerca della figura di **Commis di Cucina **da inserire all’interno del nostro Team con iniziale contratto a tempo determinato, con possibilità di stabilizzare il rapporto di lavoro. La figura di Commis di cucina e/o Demichef de Partie che ricerchiamo, è una...
-
Front Desk Agent
5 mesi fa
Firenze, Italia Anglo American Hotel A tempo pienoPer la New Opening dell'hotel Anglo American di Firenze, 5* Curio Collection by HILTON, siamo alla ricerca della figura di Front Desk Agent, da inserire all'interno del nostro fantastico nuovo team! La nostra struttura Anglo American offre un ambiente accogliente ed elegante che esalta il suo design unico. Il profilo di Front Office Agent che cerchiamo ha...
-
Firenze, Italia Anglo American A tempo pienoPer la New Opening dell'**hotel Anglo American**, 5* Curio Collection by Hilton, siamo alla ricerca della figura di **Front Office Agent,** da inserire all'interno del nostro fantastico nuovo team! La nostra struttura Anglo American offre un ambiente accogliente ed elegante che esalta il suo design unico. Il profilo di Front Office Agent che cerchiamo ha...
-
Front Office Agent
1 mese fa
Firenze, Italia Italian Hospitality Collection A tempo pienoJob Description Per l'hotel Anglo American, 5* Curio Collection by Hilton di Firenze, siamo alla ricerca della figura di Front Office Agent, da inserire all'interno del nostro fantastico nuovo team! La nostra struttura Anglo American offre un ambiente accogliente ed elegante che esalta il suo design unico. Il profilo di Front Office Agent che cerchiamo ha...
-
Front Office Agent
2 settimane fa
Firenze, Italia Italian Hospitality Collection A tempo pienoPer lhotel Anglo American 5* Curio Collection by Hilton di Firenze siamo alla ricerca della figura di Front Office Agent da inserire allinterno del nostro fantastico nuovo team! La nostra struttura Anglo American offre un ambiente accogliente ed elegante che esalta il suo design unico. Il profilo di Front Office Agent che cerchiamo ha uno spiccato senso di...
-
Reservation Supervisor
6 mesi fa
Firenze, Italia Italian Hospitality Collection A tempo pienoItalian Hospitality Collection | Full time Reservation Supervisor - Curio Collection by Hilton | Florence Reservation Supervisor - 5* Curio Collection by Hilton For the new opening of a 5* Hotel in Florence, branded Curio Collection by Hilton, we are looking for a Reservation Supervisor who will report directly to the General Manager of the property. ...
-
Front Office Agent
2 settimane fa
Firenze, Italia Italian Hospitality Collection A tempo pienoPer lhotel Anglo American 5* Curio Collection by Hilton di Firenze siamo alla ricerca della figura di Front Office Agent da inserire allinterno del nostro fantastico nuovo team!La nostra struttura Anglo American offre un ambiente accogliente ed elegante che esalta il suo design unico.Il profilo di Front Office Agent che cerchiamo ha uno spiccato senso di...
-
Firenze, Italia Italian Hospitality Collection A tempo pienoFor the new opening of a 5* Hotel in Florence, branded Curio Collection by Hilton, we are looking for a Reservation Agent who will report to the Reservation Supervisor.We will insert this figure from February 2025.Listed below are the mandatory & preferable requirements recognized as minimum level to be short listed for this role. Mandatory: ·...
-
Firenze, Italia Italian Hospitality Collection A tempo pienoJob Description For the new opening of a 5* Hotel in Florence, branded Curio Collection by Hilton, we are looking for a Reservation Agent who will report to the Reservation Supervisor.We will insert this figure from February 2025.Listed below are the mandatory & preferable requirements recognized as minimum level to be short listed for this role. ...
-
Chef de Partie
6 mesi fa
Firenze, Italia Curio - A Collection by Hilton A tempo pienoPer la New Opening a Firenze dell'hotel 5 stelle Anglo American, a Curio Collection by Hilton, siamo alla ricerca della figura di **Chef de Partie **da inserire all’interno del nostro Team con iniziale contratto a tempo determinato, con volontà di stabilizzazione nell'organico. La figura che ricerchiamo dovrà riportare il proprio operato all'Head Chef,...
-
Firenze, Italia Anglo American, Curio Collection by Hilton A tempo pienoPer la New Opening dell'**Anglo American**, **Curio Collection by Hilton**, di **Firenze**, siamo alla ricerca della figura di **Aiuto cucina **con tipologia di **contratto a chiamata**, da inserire all’interno del nostro Team. La figura che ricerchiamo dovrà riportare il proprio operato all’Head Chef dell’Hotel, attraverso il raggiungimento dei...
-
Reservation Supervisor
1 mese fa
Firenze, Italia Italian Hospitality Collection A tempo pienoItalian Hospitality Collection | Full time Reservation Supervisor - Curio Collection by Hilton | Florence Reservation Supervisor - 5* Curio Collection by Hilton For the new opening of a 5* Hotel in Florence, branded Curio Collection by Hilton, we are looking for a Reservation Supervisor who will report directly to the General Manager of the...
-
Reservation Supervisor
1 mese fa
Firenze, Italia Italian Hospitality Collection A tempo pienoItalian Hospitality Collection | Full time Reservation Supervisor - Curio Collection by Hilton | Florence Reservation Supervisor - 5* Curio Collection by Hilton For the new opening of a 5* Hotel in Florence, branded Curio Collection by Hilton, we are looking for a Reservation Supervisor who will report directly to the General Manager of the property. ...
-
Reservation Supervisor
3 mesi fa
Firenze, Italia Italian Hospitality Collection A tempo pienoItalian Hospitality Collection | Full timeReservation Supervisor - Curio Collection by Hilton | FlorenceReservation Supervisor - 5* Curio Collection by Hilton For the new opening of a 5* Hotel in Florence, branded Curio Collection by Hilton, we are looking for a Reservation Supervisor who will report directly to the General Manager of the property.Mandatory...
-
Reservation Supervisor
3 mesi fa
Firenze, Italia Italian Hospitality Collection A tempo pienoItalian Hospitality Collection | Full timeReservation Supervisor - Curio Collection by Hilton | FlorenceReservation Supervisor - 5* Curio Collection by HiltonFor the new opening of a 5* Hotel in Florence, branded Curio Collection by Hilton, we are looking for a Reservation Supervisor who will report directly to the General Manager of the property.Mandatory...
