Lavori attuali relativi a Service Manager - Lazio - Bobcat Emea
-
Service Account Manager
4 mesi fa
Lazio, Italia Antal International Network A tempo pienoSAM - Service Account Manager Per una tech company specializzata in soluzioni Cloud stiamo ricercando un Service Account Manager.Attività: Fornire supporto tecnico al cliente e input sull'applicazione della tecnologia avvalendoti del CMDB fornito dalla piattaforma di Service Management; Valutare periodicamente e verificare il servizio erogato per assicurare...
-
Service Manager
5 mesi fa
Lazio, Italia Confidenziale A tempo pienoRicerca per cliente della zona Brindisi service manager. Le risorse verranno adeguatamente formate sulla mansione da svolgere e successivamente impiegate per fornire telefonicamente informazioni alla clientela. Cerchiamo figure automunite con disponibilità immediata, con grande voglia di lavorare e fare squadra. Selezioniamo figure anche alla prima...
-
Service Manager
4 mesi fa
Lazio, Italia Climate Control Services A tempo pienoSerco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.Serco Italia S.p.A. is one of the top 50 World Space Manufacturing and Service companies with a long history of providing Earth Observation...
-
Service Manager
2 mesi fa
Lazio, Italia Experis - Gruppo Manpower Srl A tempo pienoLuogo di lavoro: ROMAService manager. Per la nostra Divisione Consulting ricerchiamo un SERVICE DELIVERY MANAGER.Attività: Organizzazione generale del servizio in merito al dimensionamento dei gruppi di lavoro;Messa a punto di sistemi per il miglioramento continuo dei processi di gestione e monitoraggio delle attività contrattuali;Sviluppo dei piani,...
-
Service Manager
2 mesi fa
Lazio, Italia Serco Group Plc A tempo pienoJoining Serco Italy's amazing team offers: Great career opportunitiesInternational environmentPossible hybrid workJob IntroductionIn Europe, we work closely with our customers to deliver custom-made and specialized services across International Organizations, Space, Immigration, and Defence. We provide tailored services for various public sector bodies...
-
Technical Customer Service Manager
1 mese fa
Lazio, Italia Ieteam A tempo pienoJob vacancies / TECHNICAL CUSTOMER SERVICE MANAGER The MUNKSJÖ Group is an international company and one of the world's leading producers of high value-added papers in the most attractive market segments, such as decorative paper. It is present in numerous countries such as France, Sweden, Germany, Italy, Brazil, Spain, and China. MUNKSJÖ particularly...
-
Service Manager
1 mese fa
Lazio, Italia Adecco Italia Spa A tempo pienoFunzione: IT service managerCategoria: IT Management / Pre-Sales / Post-SalesInizio previsto: 20/11/2024Luogo di lavoro: Roma, RomaAdecco Digital & Technologies Divisione Specializzata di Adecco per inserimento diretto per azienda multinazionale operante in ambito Digital Transformation ricerca un/unaService Manager (IoT)La risorsa sarà inserita in un...
-
Service Delivery Manager
5 mesi fa
Lazio, Italia Worldline A tempo pienoSelect how often (in days) to receive an alert: Create Alert We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means: Degree in Engineering or STEM (science, technology, engineering and mathematics); 5 - 6 years of work...
-
Service Excellence Project Manager
4 settimane fa
Lazio, Italia Nestlé Sa A tempo pienoService Excellence Project Manager - Customer Care & Service Position Snapshot Permanent Contract Minimum 3 years of experience in similar role Fluent Italian and English Nestlé/Nespresso welcomes people with disabilities Position Summary Reporting to Service Excellence Manager, he/she will be responsible for driving Service Portfolio Strategy, managing...
-
Service Manager
2 mesi fa
Lazio, Italia Serco Europe A tempo pienoJob Introduction Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.Serco Italia S.p.A. is one of the top 50 World Space Manufacturing and Service companies with a long history of providing...
-
Service Manager
4 mesi fa
Lazio, Italia Serco Group Plc A tempo pienoJoining Serco Italy's amazing team offers: Great career opportunities in the Space industry Support provided to EU Nationals requiring relocation – Information available upon request Company events International environment Job Introduction Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space...
-
Service Manager
4 mesi fa
Lazio, Italia Serco Group Plc A tempo pienoJoining Serco Italy's amazing team offers: Great career opportunities in the Space industry Support provided to EU Nationals requiring relocation – Information available upon request Company events International environment Job Introduction Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space...
-
Service Manager
4 settimane fa
Lazio, Italia Serco Group Plc A tempo pienoJoining Serco Italy's amazing team offers:Great career opportunitiesInternational environmentPossible hybrid workJob Introduction In Europe, we work closely with our customers to deliver custom-made and specialized services across International Organizations, Space, Immigration, and Defence. We provide tailored services for various public sector bodies...
-
Service Manager
4 settimane fa
Lazio, Italia Security 1St Title, Llc A tempo pienoSerco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.Serco Italia S.P.A. is one of the top 50 World Space Manufacturing and Service companies with a long history of providing Earth Observation...
-
Service Manager
4 mesi fa
Lazio, Italia Serco Group Plc A tempo pienoJoining Serco Italy's amazing team offers:Great career opportunities in the Space industrySupport provided to EU Nationals requiring relocation – Information available upon requestCompany eventsInternational environmentJob Introduction Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions...
-
Service Excellence Project Manager
4 settimane fa
Lazio, Italia Nestlé Sa A tempo pienoService Excellence Project Manager - Customer Care & Service Position SnapshotPermanent ContractMinimum 3 years of experience in similar roleFluent Italian and EnglishNestlé/Nespresso welcomes people with disabilitiesPosition SummaryReporting to Service Excellence Manager, he/she will be responsible for driving Service Portfolio Strategy, managing project...
-
Service Manager
3 mesi fa
Lazio, Italia Security 1St Title, Llc A tempo pienoSerco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.Serco Italia S.p.A. is one of the top 50 World Space Manufacturing and Service companies with a long history of providing Earth Observation...
-
Service Manager
2 mesi fa
Lazio, Italia Experis A tempo pienoExperis è la società IT & Technology del Gruppo Manpower. Le persone e le loro competenze sono il nostro successo e insieme ci poniamo come partner tecnologici dei nostri clienti attraverso servizi e soluzioni. Vogliamo essere artefici, proprio insieme a te, di un ambiente di lavoro innovativo, stimolante e flessibile, attraverso i nostri Valori: People,...
-
Account Manager Service
1 mese fa
Lazio, Italia Mettler Toledo A tempo pienoAccount Manager Service - Lazio Location: LatiumDate posted: September 18, 2024Job ID: 17434Our Opening and Your Responsibilities Our Service Division is looking for an Account Manager Service.The METTLER TOLEDO Service Team knows how to satisfy business needs by getting the best from instrumentation and equipment. The customer takes advantage of the...
-
Service Manager
4 mesi fa
Lazio, Italia Serco Group Plc A tempo pienoJoining Serco Italy's amazing team offers: Great career opportunities in the Space industrySupport provided to EU Nationals requiring relocation – Information available upon requestCompany eventsInternational environmentJob IntroductionSerco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions...
Service Manager
3 mesi fa
We've been engineering powerful machines and transforming how the world works for more than 60 years. 16 countries, 32 nationalities, almost 3,000 employees, 175 dealers in EMEA, and a top-notch Innovation Centre. That's us. Doosan Bobcat EMEA.
Our heritage of innovative solutions and technological advancements, powered by our passionate people, place us as an industry leader. Our people are talented, smart and driven and work collaboratively to revolutionize how things get done. With us, you will be supported to be at your best and find career opportunities that will challenge, inspire, and reward you.
We are seeking a dynamic and technical Service Manager to elevate the Aftermarket Customer Experience. This role is essential in guiding dealers through repair and maintenance optimization, ensuring an engaging and effective customer journey. The Service Manager will launch initiatives to enhance customer satisfaction and dealership profitability, leveraging cutting-edge methodologies and tools.
Responsibilities:
Execute activities that enhance customer experience and profitability at the dealership level, run customer experience methodology to drive dealers to improve customer satisfaction and process efficiency, drive strategic initiative, and incentivize genuine parts penetration.
Investigate customer behavior, key interaction points and patterns, customer issues and pain points, and provide an omnichannel view of the customer journey to dealers.
Identify cross-channel obstacles, prioritize improvements, uncover journey bottlenecks, reduce customer efforts and find areas to improve.
Leverage digital media and customer experience and engagement tools to drive after-sales sales online and offline.
Manage customer feedback and measure the customer experience at dealers, leveraging methods like CSI or other consumer satisfaction metrics.
Seek and help implement best practices to achieve maximum customer satisfaction, service efficiency, and dealer profitability.
Ensure the execution and application of the service process meet good quality standards and comply with principal audit requirements (Dealer Aftermarket Review - DAR).
Identify Dealer technical needs by building and maintaining close contacts with the dealer's technical staff, initiating necessary steps internally and ensuring training matrix (and its follow-up) for dealer Service Technician are made and followed through.
Support the transition of technical support documents and knowledge onto digital platforms.
Responsible for developing, documenting and implementing changes based on gap analysis and CSI results and applying change control procedures.
Proactively identify potential problems or opportunities in the execution of action plans by effectively utilizing project management tools and information technology systems.
Bring unmet customer needs and feedback back into the organization and communicate on time within the region. Resolve warranty disputes and justify goodwill requests and support SMR/goodwill process.
Promote continuous improvement and identify and report market and industry trends (e.g., AR/VR, and remote interactions etc.).
Requirements:
Degree in a technical field or customer service-related discipline.
Proven experience in technical services, industry standards, and after-sales support.
Demonstrated ability to manage customer service interactions and resolve complaints effectively.
Strong commercial and business acumen with an understanding of financial concepts related to sales and cost to serve.
Experience with customer experience management approaches and methodologies.
Familiarity with Content Experience Platforms (CEP), such as Uberflip or Adobe Experience Platform.
Experience in working with and managing cross-functional teams.
Why work for Doosan Bobcat
International working teams (colleagues from 32 different countries).
Dynamic, inspirational, and innovative working environment.
An opportunity to be a part of a global market leader.
Possibility for further personal and professional development.
Many different trainings and development opportunities.
Career growth through internal mobility.
At Doosan Bobcat, we support equal opportunities, value diversity of skills, perspectives and cultures and encourage applications from candidates from all backgrounds.
#J-18808-Ljbffr
