Receptionist - Aparto

Overview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.
Responsibilities Role Profile Based in the first Milan accomodation, the Receptionist is a key role for the success of our residences. You'll be part of the exciting opening of a brand new aparto Student Housing. Just as important: you are responsible for every aspect of the aparto guest stay during your shift.
You operate mainly in the reception area where you are open and available with a friendly smile to meet all the needs of students and the questions of new potential guests. This goes way beyond old school reception duties: you and your team members are the aparto's super-skilled hosts and responsible for the entire aparto guest experience. Responsibilities include, but are not limited to:
General reception and administration duties Make sure Health & Safety requirements are meet on site Answering incoming calls and following-up potential sales Undertaking viewings of the show flat Assisting in writing reports and analysis data Liaising with head office to confirm number of viewings and bookings Forwarding application forms to interested students Providing potential students with useful information on the local area Daily update of the site Social Medias (Face book- Twitter- Instagram) Able to create, organize and manage events on site during the academic year Qualifications Person Specification Previous hospitality / student housing experience in Italy Trustworthy and reliable Able to work in shift Knowledgeable of issues affecting students Able to work on own initiative or as part of a team Self-motivated with good communication skills Customer-focused and computer literate Knowledgeable of issues affecting students and able to communicate with young guests Good sales skills Sensitive to and understand students'needs Able to organise and meet deadlines and targets Good knowledge in using social medias Outgoing with a good sense of humour and the ability to apply common sense Closing Summary Statement You will be tasked with focusing on the needs of aparto and its residents. By being proactive and taking initiative in identifying areas for improved performance and experience, you will be owning your part in our success; all the while building trust and respect with colleagues and students alike.