Senior Leadership Development Business Partner, Customer Service Leadership Development

3 settimane fa

Cagliari, Italia Amazon Italia Customer Services Srl - B77 A tempo pieno

DESCRIPTION At Amazon.com, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. We are looking for an innovative and experienced leadership development (LD) business partner to implement our strategy and roadmap on developing Amazon's Customer Service leaders in EU/MEA. This position is located in either Luxembourg, UK, Scotland, Ireland, Germany, Italy and requires travel up to 20%. The position will require working from a site where we have a WWCS presence.
Key job responsibilities
• Create and implement the LD regional addendum aligned to CS LD's annual roadmap for Customer Service.
• Influence leaders and stakeholders at the senior level; demonstrate effective consulting skills, with an ability to influence in all directions and at all levels and assist in implementing the annual needs analysis to determine the LD skills needed for the region.
• Design and implement LD programs tailored to the region's needs as needed; produce instructional materials and performance support materials; design evaluation methods to determine impact of program.
• Create and implement effective change management processes across the LDBP function, CS LD and regional stakeholder group and provide leadership development and executive coaching to senior Customer Service leaders.
• Collect, report, and analyze LD metrics to produce monthly and quarterly updates for stakeholders.
• Exhibit superior communication skills including interpersonal communication, written communications and classroom and virtual facilitation skills.
We are open to hiring candidates to work out of one of the following locations:
Cagliari, CA, ITA BASIC QUALIFICATIONS • BA or BS degree in a relevant field such as business, education, instructional design, organizational development, or equivalent experience.
• Proven work experience in the areas of management and leadership development, organization development, group facilitation, training and training design, including experience in a Leadership Development Business Partner.
• Demonstrate program management skills, and keeping multiple tasks/projects on track.
• Advanced analytical skills and experience using and presenting data to make decisions.

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