Customer Technical Service

3 giorni fa

Bardi, Italia Trivium Packaging A tempo pieno

Trivium Packaging è un leader globale di sostenibilità negli imballaggi metallici, con oltre 60 sedi in tutto il mondo, quasi 8.000 dipendenti e un fatturato annuo di circa 3 miliardi di euro.
Trivium serve una gamma diversificata di clienti per una serie di mercati finali quali alimentare, frutti di mare, cibo per animali domestici, nutrizione, bellezza e cura della persona, cura della casa e bevande premium.
L'azienda desidera modellare il settore e ha intrapreso a tale scopo un ambizioso percorso di trasformazione.
Sul breve termine, l'attenzione sarà rivolta alla costruzione e al miglioramento delle competenze della squadra, con la decisione di dove intervenire e come vincere, e al rafforzamento delle prestazioni finanziarie mediante l'implementazione del sistema aziendale di Trivium (commerciale, operativo e di eccellenza della supply chain).
La sostenibilità è parte integrante dei nostri materiali e delle nostre azioni e Trivium si è posta obiettivi ambiziosi in tal senso, concentrandosi esclusivamente su prodotti che sono riciclabili all'infinito.
Il percorso di sostenibilità della nostra azienda è stato premiato con la medaglia Platinum di Ecovadis, il provider leader mondiale di valutazioni di sostenibilità, che ha assegnato questo riconoscimento solamente all'1% delle oltre 75.000 aziende valutate.
La sostenibilità è parte integrante di ciascuna funzione di Trivium, fa parte del nostro DNA.
L'ufficio centrale globale si trova vicino all'aeroporto di Amsterdam, anche se molte persone lavorano in team virtuali da diversi paesi.
La nostra cultura è orientata ai risultati, è imprenditoriale, informale ed estremamente multiculturale.
Il nostro personale dispone di un elevato grado di responsabilità.
**Customer technical service - Cassolnovo (Pavia)**
**For our Cassolnovo plant, we are looking for a **Customer technical service (CTS)** - Aerosol sector.
**
The CTS employee is responsible for all packaging-related questions of the customer in connection with our products.
He/She forms the interface between the Trivium locations (technology, quality assurance, development) and the customer (especially quality assurance and packaging development).
The resource will carry out the following activities:
- Coordinating customer service and technical support activities so managing critical issues with the customer
- Participate in the management of complaints regarding all technical issues, until the closure of the same by the Management
- To ensure that technical assistance operations are carried out on the basis of the priorities set, providing, if necessary, the appropriate spare parts
- Managing planning and scheduling of interventions in accordance with the need to balance customer satisfaction objectives with the approved cost budget
- Coordinate the own interventions, and of the own team, with the Commercial Direction that remains the only responsible of the relationship with the customers
- Coordinating the activities of your staff
- Know perfectly our products, components and raw materials used to produce them
- Collaborating with Production Resp.
and Resp.
Quality and Quality managers in problem management
- Supervise and operate closely with the Sales and Quality Team
- Dealing with the managers of the other internal bodies as needed
- Liaise and liaise with the CTS Group Division
**Requirements**:
- It is preferable to have a technical diploma or mechanical engineering degree
- Fluent English
- Knowledge of the Office package (Word, Excel, Power Point)
- Previous work experience in similar production contexts (packaging industry and/or in customer service)
- Leadership and teamwork skills
- Precision, sense of responsibility and ability to recognize and solve problems
- Good commercial skills
- Good communication skills internal and external
- Willingness to travel
Other Information:
- Salary and classification will be assessed during the interview;
- Place of work: Cassolnovo (Pavia)
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