Guest Experience Expert

3 giorni fa

Lazio, Italia Marriott International, Inc A tempo pieno

**Job Number** 24094114
**Job Category** Rooms & Guest Services Operations
**Location** The St. Regis Rome, Via Vittorio E. Orlando, 3, Rome, Città Metropolitana di Roma, Italy VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advice guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Perform other reasonable job duties as requested by Supervisors.
**CRITICAL TASKS**
**Safety and Security**
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
**Policies and Procedures**
- Follow company and department policies and procedures.
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
**Guest Relations**
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
- Address guests' service needs in a professional, positive, and timely manner.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
- Assist other employees to ensure proper coverage and prompt guest service.
**Communication**
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Talk with and listen to other employees to effectively exchange information.
- Provide assistance to coworkers, ensuring they understand their tasks.
**Working with Others**
- Develop and maintain positive and productive working relationships with other employees and departments.
- Support all co-workers and treat them with dignity and respect.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
*

  • Guest Experience Expert Temporary Seasonal

    5 mesi fa

    Lazio, Italia Marriott International, Inc. A tempo pieno

    POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out.Instead, we want to build and experience that is memorable and unique.Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.They are empowered to move about their space and do what needs to be...

  • Guest Experience Expert

    3 giorni fa

    Lazio, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 24094114**Categoria la Posizione** Rooms & Guest Services Operations**Sede** The St. Regis Rome, Via Vittorio E. Orlando, 3, Rome, Città Metropolitana di Roma, Italy VISUALIZZA SULLA MAPPA**Tipologia** Full-Time**Lavora da remoto?** N**Trasferimento?** N**Tipo posizione** Non-ManagementAnswer, record, log, and process all guest calls,...

  • Guest Experience Supervisor

    5 mesi fa

    Lazio, Italia Manpower A tempo pieno

    Il gruppo Manpower per importante realtà del settore alberghiero è alla ricerca di una figura di: GUEST EXPERIENCE SUPERVISOR Come Guest Experience Supervisor, sarai responsabile di rendere unico ogni momento per il cliente, curando nel dettaglio tutti gli aspetti di una customer care che comprende qualità del prodotto, cura del personale e dell'immagine,...

  • Guest Experience Supervisor

    6 mesi fa

    Lazio, Italia Manpowergroup A tempo pieno

    Il gruppo Manpower per importante realt del settore alberghiero è alla ricerca di una figura di: GUEST EXPERIENCE SUPERVISOR Come Guest Experience Supervisor, sarai responsabile di rendere unico ogni momento per il cliente, curando nel dettaglio tutti gli aspetti di una customer care che comprende qualit del prodotto, cura del personale e dell'immagine,...

  • Guest Experience Supervisor

    1 mese fa

    Lazio, Italia Manpower A tempo pieno

    Il gruppo Manpower per importante realtà del settore alberghiero è alla ricerca di una figura di: GUEST EXPERIENCE SUPERVISOR Come Guest Experience Supervisor, sarai responsabile di rendere unico ogni momento per il cliente, curando nel dettaglio tutti gli aspetti di una customer care che comprende qualità del prodotto, cura del personale e...

  • Guest Experience Expert

    3 giorni fa

    Lazio, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 24163185**Categoria la Posizione** Rooms & Guest Services Operations**Sede** W Rome, 26/36 Via Liguria, Rome, Italy, Italy VISUALIZZA SULLA MAPPA**Tipologia** Full-Time**Lavora da remoto?** N**Trasferimento?** N**Tipo posizione** Non-Management- Marriott International applica una politica di pari opportunità. Crediamo nel valore di una...

  • Guest Experience Expert

    2 mesi fa

    Lazio, Italia Marriott International, Inc A tempo pieno

    Additional Information Job Number24176289 Job CategoryRooms & Guest Services Operations LocationW Rome, 26/36 Via Liguria, Rome, Italy, Italy, 187 ScheduleFull Time Located Remotely?N Position Type Non-Management Marriott International applica una politica di pari opportunità.Crediamo nel valore di una forza lavoro diversificata e promuoviamo una cultura...

  • Guest Experience Expert

    1 giorno fa

    Lazio, Italia Marriott International, Inc A tempo pieno

    **Additional Information****Job Number**24198353**Job Category**Rooms & Guest Services Operations**Location**The St. Regis Rome, Via Vittorio E. Orlando, 3, Rome, Città Metropolitana di Roma, Italy, 185**Schedule**Full Time**Located Remotely?**N**Position Type** Non-ManagementAnswer, record, log, and process all guest calls, requests, questions, or...

  • Guest Experience Manager

    2 giorni fa

    Lazio, Italia Russotti Gestioni Hotels S.P.A. A tempo pieno

    **JOB SUMMARY**Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and supervise the hotel lobby and other public areas, particularly at busy times. Serves as...

  • Guest Experience Specialist

    1 mese fa

    Lazio, Italia Master - Mw Rome Srl A tempo pieno

    About Us: Welcome to the next generation of travel.More space, more freedom and more comfort – this is what guarantees the modern traveler.Our serviced apartments and aparthotels are meticulously tailored to meet the needs of the business traveler, families, or those on an extended stay.From the moment you walk in, you'll feel at ease and at home.Our...

  • Guest Experience Specialist

    1 mese fa

    Lazio, Italia Master - Mw Rome Srl A tempo pieno

    About Us: Welcome to the next generation of travel. More space, more freedom and more comfort – this is what guarantees the modern traveler. Our serviced apartments and aparthotels are meticulously tailored to meet the needs of the business traveler, families, or those on an extended stay. From the moment you walk in, you'll feel at ease and at home. Our...

  • Guest Experience Specialist

    2 giorni fa

    Lazio, Italia Master - Mw Rome Srl A tempo pieno

    **About Us**:Welcome to the next generation of travel. More space, more freedom and more comfort - this is what guarantee the modern traveler. Our serviced apartments and aparthotels are meticulously tailored to meet the needs of the business traveler, families or those on an extended stay. From the moment you walk in, you'll feel at ease and at home. Our...

  • Addetta Guest Experience Line

    2 mesi fa

    Lazio, Italia Melia Hotels International S.A.(Meliá) A tempo pieno

    "Il mondo è tuo con Meliá" Unirsi a Meliá significa intraprendere un viaggio senza frontiere, perché le possibilità di crescita e formazione qui sono infinite. Significa essere consapevoli che il mondo è tuo e che avrai la possibilità di lavorare in molti paesi. E tutto ciò, sentendo di essere parte di una grande famiglia.È la certezza di aver...

  • Addetta Guest Experience Line

    3 giorni fa

    Lazio, Italia Melia Hotels International A tempo pieno

    **"Il mondo è tuo con Meliá"**Unirsi a Meliá significa intraprendere un viaggio senza frontiere, perché le possibilità di crescita e formazione qui sono infinite. Significa essere consapevoli che il mondo è tuo e che avrai la possibilità di lavorare in molti paesi. E tutto ciò, sentendo di essere parte di una grande famiglia.È la certezza di aver...

  • Guest Relations Manager

    1 mese fa

    Lazio, Italia Accorhotel A tempo pieno

    Our Guest Relations Manager will be act as a representative of the hotel management and handle all Guest relations matters achieving the highest satisfaction of our Guests.She/he will orient the Guests in the remarkable heritage of La Minerva historic Hotel founded in the XIX century in a stunning palace of the XVII century in piazza della Minerva amazing...

  • Guest Relation

    3 settimane fa

    Lazio, Italia Hotel Eden A tempo pieno

    Description Avrai passione per il tuo ruolo e soddisfare i nostri ospiti ti riempirà di orgoglio:·         Sotto il coordinamento del Director of Guest Experience, ti occuperai della fase Pre arrival, Arrival, Stay & Post Departure dei nostri ospiti.·         In particolare ti occuperai di: Scrittura delle lettere story telling per...

  • Guest Relation

    3 settimane fa

    Lazio, Italia Hotel Eden A tempo pieno

    Description Avrai passione per il tuo ruolo e soddisfare i nostri ospiti ti riempirà di orgoglio:·         Sotto il coordinamento del Director of Guest Experience, ti occuperai della fase Pre arrival, Arrival, Stay & Post Departure dei nostri ospiti.·         In particolare ti occuperai di: Scrittura delle lettere story telling per...

  • Guest Relation

    1 giorno fa

    Lazio, Italia Adh Personal Thüringen A tempo pieno

    Description:Avrai passione per il tuo ruolo e soddisfare i nostri ospiti ti riempirà di orgoglio:Sotto il coordinamento del Director of Guest Experience, ti occuperai della fase Pre arrival, Arrival, Stay & Post Departure dei nostri ospiti.In particolare ti occuperai di: Scrittura delle lettere story telling per amenities; coordinazione con i team coinvolti...

  • Guest Relation

    19 minuti fa

    Lazio, Italia Adh Personal Thüringen A tempo pieno

    Description: Avrai passione per il tuo ruolo e soddisfare i nostri ospiti ti riempirà di orgoglio: Sotto il coordinamento del Director of Guest Experience, ti occuperai della fase Pre arrival, Arrival, Stay & Post Departure dei nostri ospiti. In particolare ti occuperai di: Scrittura delle lettere story telling per amenities; coordinazione con i team...

  • Guest Relation Supervisor

    6 mesi fa

    Lazio, Italia Nh Italia Spa A tempo pieno

    In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests.You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world.You will be an information provider, diplomat, salesperson, hotel...