Technical Service Specialist

3 giorni fa

Ne, Italia Natus Medical Incorporated A tempo pieno

**Technical Service Specialist** - Contract - fluent Italian & English speaker**
**Location: Mogliano Veneto, Italy.**
International Group Leader in the field of sales and maintenance of Neurological Diagnostic devices, NATUS Medical Incorporated is looking for a **Technical service Specialist** for its Neurology branch.
**_ Job Description :_**
Attached to the after-sales service management, in close collaboration with other factory or field technicians, as well as with the sales department, you will carry out, among other things, the following tasks:
- Telephone and mail technical assistance for our customers (hospitals, clinics and private neurologists) for all their requests concerning our EEG or EMG medical devices (curative maintenance of specific hardware or software, use and configuration of software, network operation, etc.);
- Liaison with NATUS or manufacturers for the repair of electronic subassemblies;
- Recording technical problems encountered, and reporting information on breakdowns in our Salesforce CRM;
- Drafting after-sales service quotes;
- Management of the stock of loan equipment and after-sales service.
**_ Profile and skills:_**
- You have a sense of customer contact, service and customer satisfaction
- You are pragmatic, autonomous, and rigorous in your organization, and you like working in a team.
- Ideally, you have 1/3 years of experience in a similar role.
- In depth knowledge of systems and great in Microsoft Office.
- Third level certification in a relevant discipline from a leading 3rd level institution
- Mature judgment, problem solving and decision-making ability
**Here's what you can expect from us**:
- A great team... & we really mean it Expect supportive colleagues & a super manager
- An attractive salary package.
- Career progression opportunities
**EEO Statement**
Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status
LI-LM1 #INDNATUS

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