Customer Success Manager
6 ore fa
We are looking for a German and English-speaking Customer Success Manager for the DACH region.
Experience: Mid-Level Position: 3+ years of experience in Finance / Business Valuation OR Customer Service / Customer Success
Availability: Full-time (40 hours weekly)
Job Function: Customer Success Manager
Location: Remote Company Description: Valutico is a B2B FinTech player internationally operating a valuation platform that empowers financial services providers and valuation practitioners with data-driven tools to conduct their analyses more efficiently.
What are we looking for: A Customer Success Manager (CSM) for the DACH region to join our international team.
Responsibilities:
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals.
Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time.
Collaborate, problem solve, and strategize upcoming client meetings with team members.
Prepare necessary documentation or visuals for clients to demonstrate performance of campaigns; analyze trends in C-Sat / NPS scores to identify areas of improvement.
Work with the sales and marketing team to collect customer references and develop case studies.
Develop and understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS and gather other feedback via Intercom.
Collaborate with the Product Team to alert them of customer issues or bugs, and note requests for platform development.
Requirements:
3 years of experience in Finance / Business Valuation, Account Management, or Customer Success.
The ability to work remotely and autonomously.
Experience in working in Customer Success or studies in Finance (ideally in the valuation sphere) - and an aptitude for the other.
A strong sense of motivation, a customer-focused mindset, excellent organizational skills, and the ability to learn quickly.
Strong verbal and written communication, strategic planning, and project management skills.
Analytical and process-oriented mindset.
Comfortable working across multiple departments in a deadline-driven environment.
Active team player, self-starter, and multitasker who can quickly adjust priorities.
Fluent / Native German & English.
Fluency in additional languages such as French or Dutch would be a distinct advantage.
Benefits:
A full-time position as a CSM, 1 year Fixed Term Contract (FTC) with possibility to become a permanent employee.
Fair Salary based on your experience, qualifications, and skills.
International working environment in a fast-growing team.
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