Customer Service And Business Support
5 mesi fa
Per seguire la continua innovazione dei servizi e prodotti delle Divisioni Ristorazione e Distribuzione Automatica vogliamo strutturare maggiormente la funzione di supporto agli utenti finali.
Ricerchiamo una persona che, in qualità di Customer Service and Business Support , all'interno di un team multidisciplinare, parteciperà alla definizione dei nuovi processi e all'ideazione, sviluppo e implementazione degli strumenti utili al presidio del ruolo, in un'ottica di supporto operativo al business delle Divisioni.
Attività Il/la Customer Care Specialist gestirà i canali di comunicazione con gli utenti dei sistemi applicativi di prenotazione, erogazione e pagamenti e in particolare: analizzare le richieste degli utenti, verificare eventuali anomalie e promuoverne la risoluzione risponde a commenti, suggerimenti, reclami e problemi per garantire la soddisfazione dell'utente fornire agli utenti (e ai colleghi operativi) informazioni, indicazioni e chiarimenti relativamente alle applicazioni di prenotazione e pagamento gestire eventuali commenti e segnalazioni sugli app storages evadere le richieste di rimborso interfacciandosi, se necessario, con la Direzione Finance partecipare al miglioramento dei sistemi applicativi analisi e reportistica: rileva, categorizza, monitora e analizza le criticità ricorrenti, creando report (Excel) da condividere con gli stakeholder Requisiti Siamo alla ricerca di una persona che abbia maturato 2-3 anni di esperienza in ruoli analoghi (Supporto Tecnico / Customer Care ecc.
), possibilmente con provenienza da aziende strutturate di Distribuzione Automatica e/o Ristorazione e/o servizi di Welfare e/o società di servizi finanziari, e-commerce, payment networks ecc.
Diploma e/o Laurea ad indirizzo tecnico/scientifico e orientamento gestionale, o percorso analogo) dimestichezza nell'impiego di applicativi ticketing e di analisi delle transazioni buona capacità di utilizzo di MS Office e dei principali strumenti di comunicazione elettronica "first hand experience " con tecnologie di servizi di pagamento / e-commerce/ delivery buona conoscenza della lingua Inglese (per interagire con gli utenti) empatia e ottime capacità relazionali doti comunicative - sia verbali, sia scritte - e capacità di ascolto per interagire con gli utenti tramite molteplici canali capacità di gestire lo stress organizzazione e pianificazione: saper assegnare priorità ai task e alle richieste, programmando il proprio lavoro di conseguenza attitudine al problem solving analisi e sintesi: saper leggere, elaborare e sintetizzare i dati per utilizzarli al meglio e renderli fruibili agli interlocutori di riferimento Graditi corsi di formazione (svolti durante il percorso accademico o "extra-curriculari") nell'ambito di: Tecniche di Comunicazione / Comunicazione efficace; Gestione del Cliente; Customer Service / Customer Experience; Digitalizzazione dei servizi / Digital transformation Cosa offriamo Possibilità di crescita all'interno di una realtà solida e strutturata , operante su tutta Italia, che dal 1965 ha come obiettivo il perseguimento dell'eccellenza , mettendo al centro della propria strategia di sviluppo la ricerca delle qualità , l'innovazione e la valorizzazione delle professionalità dei collaboratori.
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