Eo Operational Excellence Manager

6 mesi fa


Milano, Italia Vodafone A tempo pieno

Role PurposeInside Vodafone Business Technology Solutions team (VBTS) the candidate will be a key figure to support operating teams' evolution with a data driven approach. He/she will lead a specialized team with the common aim to improve systems, processes and tools to achieve automation/simplification.Key accountabilities and decision ownership•    Design and develop a data-based approach and guidelines to keep always under control main assurance indicators•    Coordinating the proactive analysis and anomaly detection•    Process Automation definition on assurance workflows•    Tool and system definition requirements across Enterprise Operation•    Oversee H&S process and partner audit•    Analise products in terms of Cyber Security compliancy according to ISO standard-based frameworks•    Big Deal service model definition•    Demand, cost control and savings thanks to optimizationCore competencies, knowledge, and experience•    Proven Skills and experience (at least 5 years) on automation processes•    Experience in data analysis scope•    Data driven mindset and change driven approach•    Understanding of basic programmingMust have technical / professional qualifications•    Team management experience•    Experience in process management and  Assurance processes•    Experience on Machine Learning algorithms (VIPATH, BLUEPRISM)•    Experience on AI and ML and their application•    Experience on Business Intelligence software (Power BI, Tableau, QLIK, CELONIS)•    Experience in budget management•    Engineering Degree is a plusKey performance indicators•    Candidate will share main team's KPIs regarding service assurance•    He/she will be responsible for incoming issues reduction•    He/she will be responsible for cost saving thanks to automation and new software develop



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