Enterprise Customer Success Manager
6 mesi fa
Global-e (Nasdaq: GLBE) is the world's leading platform to enable and accelerate global' direct-to-consumer cross-border e-commerce growth. Founded in 2013 and operating from several offices worldwide' Global-e is the chosen partner of hundreds of global retailers and brands' including Hugo Boss' Marc Jacobs' Etam' M&, S' Montblanc' Forever 21' Versace' Iconic and more. We are looking for a Customer Success Manager (CSM) who will partner with Global-e and ensure the long-term success of our Enterprise clients in the EU. The CSM will be responsible for developing long-term relationships with their portfolio of assigned clients' connecting with key business executives and driving revenue by growing our existing business. They will also provide clients with strategic insights based on their performances and market trends and' liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients' needs. This is a hybrid position with 3 days in the office and 2 days remote. Responsibilities: - Operate as the lead point of contact for all clients'' liaising with the relevant teams at Global-e to ensure a quick and swift process. - Develop a trusted advisor relationship with key accounts' mainly with C-levels. - Generate revenue though up-selling and cross-selling existing accounts. - Proactively identify expansion opportunities in addition to any red flags. - Prepare periodic performance reports and QBRs covering and analysing clients' KPIs. - Support clients' strategic' marketing and operational decisions based on internal knowledge' data analysis and best practices. - Build and maintain strong and long-lasting client relationships. Requirements - Written and verbal fluency in English and Italian (fluency in any additional languages is desirable) - At least 2+ years experience in an Account Management or Customer Success Manager role. - Prior B2B experience in a software' logistics or SaaS company preferred. - Proven ability to manage multiple projects at a time. - Experience in generating revenue by expanding on an existing book-of-business. - Experience in delivering client-focused solutions based on customer needs. - Strong analytical skills with the ability to present data and trends to internal and external clients. - Demonstrated ability to communicate' present and influence credibly and effectively at all levels of the organization' including executive and C-levels - Excellent listening' negotiation and presentation skills. - BA/BS degree or equivalent preferable. - With our merchants being located globally' flexibility is required and we may need you to work out of office hours when necessary. Note: Unfortunately' we are unable to support with visa sponsorships. Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success' and we are always looking for more driven' talented' and ambitious individuals to join our growing international family. Back to Careers Page
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Enterprise Customer Success Manager
6 mesi fa
Milano, Italia Trustpilot A tempo pieno**We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there's still an exciting journey ahead of us. Do you want to join us at the heart of trust?**: We're looking for an Enterprise Customer Success Manager to join our new Enterprise team in Milan. The Customer...
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Customer Success Manager
2 settimane fa
Milano, Italia Darktrace Ltd A tempo pienoWhat will I be doing: Darktrace is currently expanding its Enterprise Customer Success team, providing the successful candidate an opportunity to gain valuable experience in the rapidly evolving cyber security industry. In the Customer Success role, you will manage accounts across our UK&I customer base. You will be responsible for driving adoption and...
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Customer Success Manager
2 settimane fa
Milano, Italia Darktrace A tempo pienoWhat will I be doing: Darktrace is currently expanding its Enterprise Customer Success team, providing the successful candidate an opportunity to gain valuable experience in the rapidly evolving cyber security industry. In the Customer Success role, you will be managing accounts across our UK&I customer base. You will be responsible for driving adoption and...
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Customer Success Manager
1 mese fa
Milano, Italia Darktrace A tempo pienoWhat will I be doing: Darktrace is currently expanding its Enterprise Customer Success team, providing the successful candidate an opportunity to gain valuable experience in the rapidly evolving cyber security industry. In the Customer Success role, you will be managing accounts across our UK&I customer base. You will be responsible for driving adoption...
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Customer Success Manager
4 settimane fa
Milano, Italia Darktrace Ltd A tempo pienoWhat will I be doing: Darktrace is currently expanding its Enterprise Customer Success team, providing the successful candidate an opportunity to gain valuable experience in the rapidly evolving cyber security industry.In the Customer Success role, you will manage accounts across our UKI customer base.You will be responsible for driving adoption and outcomes...
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Customer Success Manager
1 mese fa
Milano, Italia Darktrace Ltd A tempo pienoWhat will I be doing: Darktrace is currently expanding its Enterprise Customer Success team, providing the successful candidate an opportunity to gain valuable experience in the rapidly evolving cyber security industry.In the Customer Success role, you will manage accounts across our UK&I customer base. You will be responsible for driving adoption and...
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Customer Success Manager
1 mese fa
Milano, Italia Darktrace Ltd A tempo pienoWhat will I be doing: Darktrace is currently expanding its Enterprise Customer Success team, providing the successful candidate an opportunity to gain valuable experience in the rapidly evolving cyber security industry. In the Customer Success role, you will manage accounts across our UK&I customer base. You will be responsible for driving adoption and...
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Customer Success Manager
4 settimane fa
Milano, Italia Darktrace A tempo pienoWhat will I be doing: Darktrace is currently expanding its Enterprise Customer Success team, providing the successful candidate an opportunity to gain valuable experience in the rapidly evolving cyber security industry.In the Customer Success role, you will be managing accounts across our UKI customer base.You will be responsible for driving adoption and...
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Customer Success Manager
1 mese fa
Milano, Italia Darktrace Ltd A tempo pienoWhat will I be doing: Darktrace is currently expanding its Enterprise Customer Success team, providing the successful candidate an opportunity to gain valuable experience in the rapidly evolving cyber security industry.In the Customer Success role, you will manage accounts across our UK&I customer base.You will be responsible for driving adoption and...
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Customer Success Manager
1 mese fa
Milano, Italia Darktrace A tempo pienoWhat will I be doing: Darktrace is currently expanding its Enterprise Customer Success team, providing the successful candidate an opportunity to gain valuable experience in the rapidly evolving cyber security industry.In the Customer Success role, you will be managing accounts across our UK&I customer base. You will be responsible for driving adoption and...
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Customer Success Manager
1 settimana fa
Milano, Italia Darktrace Ltd A tempo pienoWhat will I be doing: Darktrace is currently expanding its Enterprise Customer Success team, providing the successful candidate an opportunity to gain valuable experience in the rapidly evolving cyber security industry. In the Customer Success role, you will manage accounts across our UK&I customer base. You will be responsible for driving adoption and...
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Customer Success Manager
1 settimana fa
Milano, Italia Darktrace A tempo pienoWhat will I be doing: Darktrace is currently expanding its Enterprise Customer Success team, providing the successful candidate an opportunity to gain valuable experience in the rapidly evolving cyber security industry. In the Customer Success role, you will be managing accounts across our UK&I customer base. You will be responsible for driving adoption...
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Customer Success Manager
6 mesi fa
Milano, Italia Mia-Platform A tempo pieno**About us ️ ️** Mia-Platform is a highly innovative tech company with the mission of promoting and guiding the digital transformation of large companies. We brought to the market the first solution for the end-to-end creation of cloud-native digital platforms. **The role** As a Customer Success Manager at Mia-Platform, you will be responsible...
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Customer Success Manager
5 mesi fa
Milano, Italia Manpower A tempo pienoIl nostro cliente è una prestigiosa realtà di respiro internazionale operante nella gestione di servizi di Customer Service per conto di Aziende del settore moda e lusso.Per il potenziamento del Team Customer Success, ci hanno incaricato della Selezione di un/una: CUSTOMER SUCCESS MANAGER Descrizione e Caratteristiche della Posizione: Il/La candidato/a che...
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Customer Success Manager
1 mese fa
Milano, Italia Manpower A tempo pienoIl nostro cliente è una prestigiosa realtà di respiro internazionale operante nella gestione di servizi di Customer Service per conto di Aziende del settore moda e lusso.Per il potenziamento del Team Customer Success, ci hanno incaricato della Selezione di un/una: CUSTOMER SUCCESS MANAGER Descrizione e Caratteristiche della Posizione:Il/La candidato/a che...
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Customer Success Manager
6 mesi fa
Milano, Italia Impact.com A tempo pieno**Our Company**: At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. If you are looking to join a team where your opinion is valued, your contributions are noticed, you get to work with fun...
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Senior Enterprise Customer Success Manager
2 settimane fa
Milano, Italia Trustpilot A tempo pienoOur vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews.We are well on our way — but there's still an exciting journey ahead.Join us at the heart of trust.We're looking for a Senior Enterprise Customer Success Manager to join our new Enterprise team in Milan.The Customer Success team plays a crucial...
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Customer Success Manager
1 mese fa
Milano, Italia Clarivate A tempo pienoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers. Working proactively with customers, you will help drive value derived from...
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Customer Success Manager
1 mese fa
Milano, Italia Clarivate A tempo pienoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers. Working proactively with customers, you will help drive value derived from the...
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Customer Success Manager
1 mese fa
Milano, Italia Clarivate A tempo pienoWe are looking for an experienced Customer Success Manager to join our global Customer Success team!As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers.Working proactively with customers, you will help drive value derived from the...
