Customer Service Representative
2 giorni fa
**Customer Service Representative (Contratto a tempo Determinato) Job**:
Remote Eligible: Hybrid
Onsite Location(s):
Milan, IT
**Additional Locations**: N/A
**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - Caring - High Performance**
At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges.
With access to the latest tools, information and training, we'll help you in advancing your skills and career.
Here, you'll be supported in progressing - whatever your ambitions.
**Principali Responsabilità**
- Gestione ordini clienti, con eventuale inserimento a SAP e/o risoluzione delle problematiche connesse agli ordini in formato elettronico, entro la giornata lavorativa;
- Monitoraggio del processo di consegna ai clienti e risoluzione di eventuali problematiche;
- Gestione dei reclami;
- Gestione di eventuali resi da cliente;
- Risoluzione anomalie su fatture in formato elettronico.
**Requisiti**
- Consolidata esperienza in ruoli di Customer Service di aziende commerciali, preferibilmente del settore medical device e/o multinazionali.
- Inglese medio, minimo livello B1, sia scritto che parlato, con buona capacità di comprensione in lettura;
- Gradita conoscenza di SAP ed EDI (trasmissione di dati in formato elettronico);
- Gradita conoscenza ed utilizzo di strumenti per la gestione dei clienti (CRM);
- Gradita conoscenza del pacchetto Office ed in particolare di Excel;
- Buone capacità per l'utilizzo di strumenti informatici avanzati;
- Persona orientata alla soddisfazione dei clienti e al miglioramento continuo del servizio e dei processi;
- Ottima capacità di relazionarsi con clienti e colleghi e di gestire reclami e richieste urgenti;
- Attitudine al lavoro in Team, anche da remoto;
- Capacità di sopportare lo stress.
**Offerta**
Contratto a tempo determinato di 1 anno, forma di lavoro "ibrida" (2/3 giorni di lavoro da casa a settimana).
**Requisition ID**:529107
**Job Segment**:Customer Service Representative, Medical, ERP, SAP, Customer Service, Healthcare, Technology
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