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Global It Manager, Business Partner Sales Force Automation
3 mesi fa
Global IT Manager, Business Partner Sales Force Automation Date: Aug 16, 2024
Location: Sesto San Giovanni, Milan, IT
Function: IT
Seniority Level: Mid-Senior level
Employment type: Permanent
Workplace Type: Hybrid
BE YOUR CAREER MIXOLOGIST
After all, we are like mixologists that innovate the icons. Independent-minded people enjoying each other's fresh perspectives. Each of us brings their own "Twist" that accentuates the whole, seizing opportunities and growing everyday.
Campari Group OneIT context
Campari Group IT department is at a key development stage moving from a back-office function to pivot into a business partnering function, leading the technology agenda across the business with the objective to drive our business growth for the years to come. This represents an extremely exciting time to join Campari IT and Campari Group.
The IT CoE competency centers (CoE-Center of Expertise) are accountable for the development of an IT strategy for their functional area aligned to the overall Campari business objectives and requirements for business capabilities.
General Description of the Role
The Global IT Manager, Business Partner Sales Force Automation is a member of the CoE Sales & Marketing dedicated to the Sales & commercial functional area. This role works closely with the Business to identify, design, implement and drive the adoption of technology solutions across the internal and external environments of our consumers and customers globally. The role is a key component of the Campari Group OneIT organization, cooperating daily with Global, Regional and Local IT team members. This role reports to the Global IT Commercial Director.
The role is focused on managing a portfolio of sales force automation technology capabilities to support the business objectives for commercial function, ensuring that this portfolio drives business value, is delivered in through project excellence and brings innovative best practices and new technologies.
Business partnership with key global and market sales stakeholders to deliver technology solutions supporting the commercial objectives.
Management of the global sales force automation technology product portfolio and roadmap.
Supports the business value realization from technology implementation and adoption.
Supports process design and promotes best-practice adoption.
Defines, develops, owns and executes a local framework to elevate Campari Group market position with technology, entrepreneurs, consumers, customers, and non-compete peers.
Advocates and communicates the innovations as it relates to technology across the sales organizations.
Key Responsibilities and Activities
Business Value Realization
Acts as IT Business Partner for the Sales force automation area, contributing, prioritizing, and supporting in the definition of functional and technical solutions coming from new requirements, by developing, maintaining, and fostering knowledge of functional business processes across functions.
Proactively engages key global stakeholders (Global Commercial Excellence and Global Channel & Customer Management) to gather business and functional needs and to provide support and new ideas on business process design and enhancements.
Contributes to business cases definition, in collaboration with Business Stakeholders, identifying the most appropriate set of solutions to support the business capabilities.
Leads fit-gap analysis between application global framework and business capabilities to evaluate solutions improvements or platforms.
Ensures that the solution blueprint is aligned to functional requirements, as well as to the overall technology framework and quality.
Ensures continuous improvement of live applications, constantly evaluating the current solutions vs the business needs to deploy a major level of effectiveness and efficiency.
Proactively brings external innovation into Campari Group on a regular basis.
Application Roadmap Management
Contribute to the definition of the application roadmap for Sales Force Automation application portfolio standardization and simplification, with the support of Enterprise Architect team and in line with EAT procedures and guidelines.
Support and monitor the adoption of the application portfolio (cloud and on premise), constantly delivering new capabilities and keep actual the Sales Force automation application portfolio asset.
Steer global process definition and encourage adoption of global templates within global solutions when applicable.
Project Management
Defines detailed project plan in coherence within the Program Framework of Sales team.
Adopts and enforces standard project management methodologies.
Manages and ensures project execution and coordinates project teams for action plan, following the agreed timelines and budget.
Updates the Steering Committee on progress and results, decisions to take, issues and proposed next steps.
Develops a pipeline of vendors/technology/agency providing innovation.
Identifies opportunities aligned to local and regional needs in key competitive edge focus areas.
Identifies best practices in the marketplace to inject new capabilities in Campari Group as benchmarking.
Selects internal best practices to facilitate the cross-fertilization among different markets and IT functional teams.
Other Responsibilities
Manage 1 or 2 internal resources.
Manages and coordinates Vendor partners.
Manages regular and relevant communication to key business and global IT stakeholders, inside and outside of CoE.
Supports the Global Service Delivery organization to solve application and technology issues when required.
Key Relationships
Internal:
Key Business Stakeholders (Global Commercial Excellence and Customer & Channel Management)
Global & Regional IT (Business Partners, Business Analysts, Functional IT Teams, Business Intelligence and Advanced Analytics Team, Enterprise Architecture & Technology Team, Global Service Delivery Team)
External:
Experience & Education
8 + years of experience in similar roles working in IT in consultancy or multinational complex organization (FMCG industry).
Deep knowledge of Sales and Trade/Customer processes and systems/tools is a must: Sales Force Automation , Order to Cash, Contract Management , Distributors management, Customer Business Management are key. Foundation of Trade Promotion and Optimization is a plus.
Deep technological knowledge and successful rollout record track of Tier1 Sales Force Automation technologies (SAP Cloud for Customer, SFDC Consumer Goods Cloud, Microsoft Dynamics).
Proven experience in working cross-functionally .
Project management/coordination experience is a must.
Experience performing root cause analysis on internal and external data and processes.
Bachelor's degree in relevant disciplines (Business Administration, Management Engineering, Information Technology, Computer Science).
Fluent English is a must.
Required Skills & Traits
Excellent communication skills and interpersonal skills, "can do" attitude and ability to cooperate and build consensus.
Demonstrates leadership skills and a strong commercial and business awareness.
Proven change management attitude and ability to positively influence the stakeholders.
Strategic thinking: support to business decision making and long-term view.
Ability to interact clearly with business users with empathy to ensure that solutions deliver business value.
Ability to formulate clear recommendations on issues.
Good presentation, verbal and written communication skills at multiple levels of business (strategic to operational) for efficient and timely communication.
Additional Requirements/Information
Availability to travel internationally up to 30% of time.
Our commitment to Diversity & Inclusion:
At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual's race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.
Note to applicants:
Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question.
Notice to third party agencies:
Please refrain from cold-calling or emailing our executive leadership team or the HR community directly. The Talent Acquisition department manages centralized recruiting operations globally, including the selection and management of external suppliers. Currently, our preferred supplier list is at full capacity. To ensure we have your information on file for future consideration, we kindly request that you complete the online form provided here.
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