Global IT Manager for Sales Force Automation

6 giorni fa

Sesto San Giovanni, Lombardia, Italia Davide Campari Milano N.V. A tempo pieno

Key Responsibilities and Activities

Business Value Realization

As an IT Business Partner for Sales Force Automation, you will contribute to the definition of functional and technical solutions, prioritize, and support the development, maintenance, and fostering of knowledge of functional business processes across functions. You will proactively engage key global stakeholders to gather business and functional needs and provide support and new ideas on business process design and enhancements. Your responsibilities will include contributing to business cases definition, leading fit-gap analysis between application global framework and business capabilities, and ensuring that the solution blueprint is aligned to functional requirements and the overall technology framework and quality. You will also ensure continuous improvement of live applications, constantly evaluating the current solutions vs the business needs to deploy a major level of effectiveness and efficiency. Additionally, you will proactively bring external innovation into the company on a regular basis.

Application Roadmap Management

You will contribute to the definition of the application roadmap for Sales Force Automation application portfolio standardization and simplification, with the support of the Enterprise Architect team and in line with EAT procedures and guidelines. Your responsibilities will include supporting and monitoring the adoption of the application portfolio, constantly delivering new capabilities and keeping the Sales Force automation application portfolio asset up-to-date. You will also steer global process definition and encourage adoption of global templates within global solutions when applicable.

Project Management

You will define detailed project plans in coherence with the Program Framework of Sales team. Your responsibilities will include adopting and enforcing standard project management methodologies, managing and ensuring project execution, and coordinating project teams for action plans, following the agreed timelines and budget. You will also update the Steering Committee on progress and results, decisions to take, issues, and proposed next steps.

Innovation & Best Practices

You will develop a pipeline of vendors/technology/agency providing innovation. You will identify opportunities aligned to local and regional needs in key competitive edge focus areas. You will also identify best practices in the marketplace to inject new capabilities in the company as benchmarking. Your responsibilities will include selecting internal best practices to facilitate the cross-fertilization among different markets and IT functional teams.

Other Responsibilities

You will manage 1 or 2 internal resources, manage and coordinate Vendor partners, manage regular and relevant communication to key business and global IT stakeholders, inside and outside of CoE, and support the Global Service Delivery organization to solve application and technology issues when required.

Key Relationships

Internal: Key Business Stakeholders (Global Commercial Excellence and Customer & Channel Management), Global & Regional IT (Business Partners, Business Analysts, Functional IT Teams, Business Intelligence and Advanced Analytics Team, Enterprise Architecture & Technology Team, Global Service Delivery Team)External: External vendors (consultancy firms, IT system integrators, contractors)

Experience & Education

You will have deep knowledge of Sales and Trade/Customer processes and systems/tools, including Sales Force Automation, Order to Cash, Contract Management, Distributors management, Customer Business Management, and Trade Promotion and Optimization. You will also have deep technological knowledge and successful rollout record track of Tier1 Sales Force Automation technologies (SAP Cloud for Customer, SFDC Consumer Goods Cloud, Microsoft Dynamics). Your experience in working cross-functionally, project management/coordination, and performing root cause analysis on internal and external data and processes will be essential. You will also have a Bachelor's degree in relevant disciplines (Business Administration, Management Engineering, Information Technology, Computer Science) and relevant technologies qualifications (ITIL v4, Agile, Six Sigma). Fluency in English is a must.

Required Skills & Traits

You will have excellent communication skills and interpersonal skills, a 'can do' attitude, and the ability to cooperate and build consensus. You will demonstrate leadership skills and a strong commercial and business awareness. Your proven change management attitude and ability to positively influence stakeholders will be essential. You will also have strategic thinking, supporting business decision-making and a long-term view. Your ability to interact clearly with business users with empathy to ensure that solutions deliver business value will be critical. You will also be able to formulate clear recommendations on issues and have good presentation, verbal, and written communication skills at multiple levels of business (strategic to operational) for efficient and timely communication.

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