Guest Relations Host
5 mesi fa
Eram Talent is hiring for the position of Guest Relations Host - Hotel Management in Saudi Arabia.As a Guest Relations Host - Hotel Management, you will be responsible for providing exceptional customer service to hotel guests, ensuring their satisfaction and creating memorable experiences.Below are the listed job roles for the ideal candidate : Interact with guests in a friendly and professional manner, making them feel comfortable and valued.Accommodate guests according to their needs, ensuring guests have a seamless journey.Ability to adapt quickly to changing event dynamics, guest needs, and technology advancements.Provide information about facilities, services, and amenities available in the venues, or along the journey.Coordinate with other stakeholders and team members to ensure a seamless guest experience and journey.Assist guests with their arrival experience, including any handling of luggage, or guide them to the luggage transfer team.Capable of managing multiple conversations and inquiries simultaneously with efficiency and accuracy.Manage hotel and experience bookings for guests, as well as booking transfer and ferry ticket to/from Islands.Provide information about schedules, fares, and services to guests.Assist guests to seating areas, take or prepare food and drink orders, clear and set tables, and serve food and beverages (where applicable) Handle cash and digital transactions and operate the ticket booking system.Ensure all transactions are completed accurately and efficiently.Respond to guest inquiries, special requests, and complaints in a timely and professional manner, finding the most appropriate means of escalation if a situation needs further attention.Remain calm and composed in high-pressure situations, such as emergencies or dealing with upset visitors, effectively resolving issues or escalating them appropriately.Maintain the privacy and security of guests' information and adhere to any confidentiality protocols and policies set by the company.Maintain a clean and organized working space as assigned.Perform other duties as assigned by management.Requirements Over 5+ years experience within a major hotel group / hotel management company in the capacity of Guest Services Customer Service or Hotel Front Desk/Concierge Service.Excellent interpersonal, written and verbal communications skills, with the ability to communicate in English (mandatory), Arabic (preferred), and other languages (preferred).Excellent problem-solving and multitasking skills, with a principled approach to understand problems and opportunities to inform decision making Track record of successful guest hospitality service.Maintain a working knowledge in the area of guest accessibility (ADA) Consistent, punctual and regular attendance as a key member of the Guest Relations team, with the ability to work flexible hours, including weekends and holidays Proficiency with Microsoft Office Suite programs (Excel, Word, Outlook) and computer literacy Experience with ticketing and booking systems is a plus.Strong sense of responsibility and professional presentation.Strong organizational skills to maintain an orderly reception area and effectively manage appointment schedules and administrative tasks.Ability to handle cash and digital transactions accurately.Ability to work in a fast-paced environment.Familiarity with hospitality industry standards Strong attention to detail.Excellent customer service skills.High School Diploma; hospitality certification is a plus.
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Guest Relations Manager
5 giorni fa
Lazio, Italia Accorhotel A tempo pienoOur Guest Relations Manager will be act as a representative of the hotel management and handle all Guest relations matters achieving the highest satisfaction of our Guests.She/he will orient the Guests in the remarkable heritage of La Minerva historic Hotel founded in the XIX century in a stunning palace of the XVII century in piazza della Minerva amazing...
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Guest Relations Associate
2 mesi fa
Lazio, Italia Accor Hotels A tempo pienoCompany DescriptionFairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and...
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Guest Relations Executive
2 mesi fa
Lazio, Italia Accor Hotels A tempo pienoCompany DescriptionFairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and...
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Guest Relations Specialist
2 mesi fa
Lazio, Italia Manpower Moc Milano A tempo pienoManpower ricerca, per nota struttura milanese, una figura di GUEST RELATIONS SPECIALIST.Quale sarà il tuo ruolo: Gestione prenotazioni Ristorante (telefono, e-mail, sito); Accoglienza clienti al loro arrivo; Cura e attenzione al cliente durante la permanenza all'interno del locale; Gestione guardaroba.Accompagnamento dei clienti al tavolo riservato;...
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Guest Relations Agent
3 settimane fa
Lazio, Italia Rhinoceros A tempo pienoRhinoceros è un palazzo progettato e realizzato dall'Atelier Jean Nouvel a Roma.È sede di 25 appartamenti di lusso, spazi espositivi, tre meravigliose terrazze ed un rinomato ristorante rooftop e cocktail bar.Ogni appartamento, unico e personalizzato, ha affacci privilegiati sull'area monumentale della Roma classica, alle pendici del Palatino.Per...
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Guest Relations And Quality Director
4 mesi fa
Lazio, Italia Minor Hotels Group A tempo pienoCompany DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...
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Guest Relations And Quality Director
2 mesi fa
Lazio, Italia Minor Hotels Group A tempo pienoCompany DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...
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Guest Relations And Quality Director
2 mesi fa
Lazio, Italia Minor Hotels Group A tempo pienoCompany Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations.From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...
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Public Relations Manager
4 settimane fa
Lazio, Italia Arsenale Group A tempo pienoEmployerland, on behalf of Orient Express La Minerva, a prestigious 5 stars luxury hotel located in the heart of Rome and part of the Arsenale Group, leader in the luxury hospitality and luxury travel industry, is seeking a highly motivated and experienced Public Relations Manager to be responsible for developing and implementing comprehensive public...
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Guest Service Agent
2 mesi fa
Lazio, Italia Accor Hotels A tempo pienoCompany DescriptionNovotel Jakarta Mangga Dua Square is a premium midscale hotel located in the North Jakarta business and entertainment district. The hotel's 362 guest rooms are equipped with a rejuvenated Olympic size swimming pool that provides guests with the best experience during their stay. For an array of international buffet selections, Food...
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Guest Service Agent
5 mesi fa
Lazio, Italia Russotti Gestioni Hotels S.P.A. A tempo pienoSOMMARIOLa Russotti Gestioni Hotels sta cercando un Guest Service Agent da inserire nel nostro organico. In qualità di Guest Service Agent, svolgerai un ruolo chiave nel plasmare le esperienze degli ospiti in hotel, garantendo il massimo livello di personalizzazione, l'eccellenza del servizio e il mantenimento di un'immagine professionale in ogni momento.Si...
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Guest Service Agent
2 mesi fa
Lazio, Italia Russotti Gestioni Hotels S.P.A. A tempo pienoSOMMARIO La Russotti Gestioni Hotels sta cercando un Guest Service Agent da inserire nel nostro organico. In qualità di Guest Service Agent, svolgerai un ruolo chiave nel plasmare le esperienze degli ospiti in hotel, garantendo il massimo livello di personalizzazione, l'eccellenza del servizio e il mantenimento di un'immagine professionale in ogni...
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Guest Relation Supervisor
4 mesi fa
Lazio, Italia Nh Italia Spa A tempo pienoIn this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests.You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world.You will be an information provider, diplomat, salesperson, hotel...
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Guest Service Agent
2 mesi fa
Lazio, Italia Russottigestionihotels A tempo pienoEsperienza del ClienteItalia/RomaSOMMARIOLa Russotti Gestioni Hotels sta cercando un Guest Service Agent da inserire nel nostro organico. In qualità di Guest Service Agent, svolgerai un ruolo chiave nel plasmare le esperienze degli ospiti in hotel, garantendo il massimo livello di personalizzazione, l'eccellenza del servizio e il mantenimento di un'immagine...
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Guest Relation Manager
2 mesi fa
Lazio, Italia Accor Hotels A tempo pienoWhat you will be doing:Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink).Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.Resolve guests' complaints/requests and...
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Guest Relation Manager
2 mesi fa
Lazio, Italia Accor Hotels A tempo pienoWhat you will be doing:Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink).Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.Resolve guests' complaints/requests and...
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Front Office Host
4 giorni fa
Lazio, Italia The Social Hub Group A tempo pienoCome reimagine hospitality with us as our new super host of our Rome location!Your Mission Should You Choose To Accept It… Located in the heart of the Capital City of Italy, one of the richest in history and culture in Europe while looking at the future, The Social Hub Rome will be the fourth Social Hub in Italy after Florence Lavagnini, Florence Belfiore...
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Front Office Host
2 settimane fa
Lazio, Italia The Social Hub Group A tempo pienoCome reimagine hospitality with us as our new super host of our Rome location!Your Mission Should You Choose To Accept It… Located in the heart of the Capital City of Italy, one of the richest in history and culture in Europe while looking at the future, The Social Hub Rome will be the fourth Social Hub in Italy after Florence Lavagnini, Florence Belfiore...
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Public Relations Manager
4 mesi fa
Lazio, Italia Orient Express A tempo pienoArtisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations.Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is currently going through exciting phases of rebirth and expansion.Orient Express embodies the refined nomadic spirit of travel, inviting...
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Host (M/V/X)
2 mesi fa
Lazio, Italia Accor Hotels A tempo pienoCompany DescriptionWelcome to hotel greet Brussels Airport Zaventem—more than just a hotel, we're a movement. With our 68 cozy bedrooms, vibrant bar, nurturing breakfast area, and engaging social hub, we stand at the forefront of sustainability and community connection. Our mission is simple yet profound: to breathe new life into places, objects, and...