Lavori attuali relativi a Customer Service Representative - Verona - Hoerbiger Holding Ag
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Verona, Veneto, Italia Air Dolomiti S.P.A. A tempo pienoMain Responsibilities:As a Customer Service Operator at Air Dolomiti S.P.A., you will be responsible for handling incoming calls and inquiries from prospective customers. You will assist customers effectively by solving disputes, providing additional information, and explaining services. You will also discuss products offered and ensure customer...
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Customer Service Representative, Business Unit Safety Expert
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Verona, Veneto, Italia Hoerbiger A tempo pienoWe are seeking a highly skilled Customer Service Representative to join our Business Unit Safety team at HOERBIGER. As a key member of our sales team, you will be responsible for ensuring the best possible customer experience for our Italian clients in the Verona branch.Key Responsibilities:Ensure timely processing of customer orders and conversion of order...
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Cashier - Customer Service Representative
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Customer Service Representative
2 mesi fa
Join our dynamic team at HOERBIGER Italiana, who is an important member of the HOERBIGER group. Currently we are seeking a new team member to join our growing OEM Team, a dedicated group that has a proven track record of delivering great results through collaboration and teamwork. If you are a positive, optimistic individual with strong interpersonal skills and a passion for working with customers, particularly major Italian compressor manufacturers, we want to hear from you.
What we offerAs the Customer Service Representative you will be in charge of
Ensuring the best possible Customer experienceServing a defined set of customers together with the respective Key Account ManagerActing as the primary contact point between the Customer and the Operations team(engineering, workshop, supply chain, quality)Receiving and maintaining customer orders in the ERP systemProviding quotations in the targeted cycle timeTracking and monitoring the progress of all transactional projects to keep the promised delivery timeCommunicating and aligning pro-actively internally with the operations departmentsCommunicating pro-actively amongst others any potential delays with customers to keep the overall lead-time lowDeveloping and implementing customer specific KPIsManaging certificates/quality documents in line with customer needsFinally helping us transition from a "manage the order" to "manage the customer" mindsetWhat you should bring with youcommercial backgroundMinimum 5 years experience in as a customer service representative in a technical environment ideally in service environmentExperience with SAP 4,7 / SAP 6.0 / SAP HANAHands-on mentality combined with a high level of ownershipTeam-player, flexible and pro-active attitude, including communication to the different stakeholdersFriendly and open person with a desire to live up to the promise made to the customer "we always deliver"Dedication to quality paired with a strong process-thinkingResilience to stress and ability to cope with ambiguous situations – mainly conflicting needs of different departments that need to be managedVery good English skills (C-level) in both oral and writtenWho we areLocally close to the customers – globally successful: HOERBIGER is active worldwide in 43 countries on all continents. 5,948 employees at 127 locations – including 25 production plants – deliver reliable solutions for better performance, increased safety, and fewer emissions. In 2022, they generated sales of 1.267 billion euros. For renowned customers from the energy sector, the process industry, the automotive industry, the mechanical engineering industry, safety technology, and the electronics industry, performance-determining products and services from HOERBIGER make the difference. With innovations for decarbonization and energy transition, HOERBIGER is already enabling change today for a better tomorrow. As majority shareholder, the HOERBIGER Foundation preserves the 128-year-old entrepreneurial heritage and guarantees stability, independence, and a future-oriented strategy.
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